Jamie Wilsford
Tampa,FL
Summary
Detail-oriented Permit Coordinator with expertise in air conditioning, electrical, and plumbing sectors. Skilled in managing permit applications and scheduling inspections across jurisdictions to ensure compliance and customer satisfaction. Proven track record in streamlining processes and maintaining accurate records while fostering strong relationships. Proficient in Microsoft Office and committed to efficient project coordination.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
BryCoat
Oldsmar, Florida
02.2026 - 03.2026
- Welcomed visitors and clients, creating positive first impressions.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Operated multi-line phone system, efficiently directing calls to departments.
- Monitored visitor access control systems and issued identification badges.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Managed confidential documents securely in a confidential manner.
- Entered data into computer systems, ensuring accuracy of customer records.
Permit Coordinator
Performance Air Conditioning, Electrical & Plumbing
Pinellas County
03.2024 - 10.2025
- Pulled permits in multiple jurisdictions including Pinellas, Hillsborough, Pasco, Hernando, Manatee, and Sarasota Counties.
- Created job packets for install teams to include work order, permit, AHRI, signed estimate and inspection date request sheet.
- Tracked permits across jurisdictions using spreadsheet for organized record-keeping.
- Scheduled inspections by contacting homeowners through calls, emails, and letters.
- Prepared signed paper applications and supporting documents for jurisdictional compliance.
- Emailed Install Supervisor and Install Coordinator with failed inspection results.
Permit Coordinator
Red Cap Plumbing, Air & Electric
Tampa, USA
08.2022 - 03.2024
- Pulled permits in multiple jurisdictions including Pinellas, Hillsborough, Pasco, Hernando.
- Tracked permit status through detailed spreadsheet to ensure timely updates.
- Prepared paperwork for jurisdictions that required a signed paper application.
- Created job packets for install teams to include work order, permit, AHRI.
- Coordinated with homeowners via calls, emails, and letters to schedule inspections efficiently.
- Generated follow-up work orders for failed inspections to facilitate prompt resolution.
- Provided support to Customer Service team during busy periods.
HVAC Coordinator
Bay Harbor Service
Tampa, USA
05.2018 - 08.2022
- Managed paperwork for installation of commercial HVAC systems, ensuring compliance and timely project execution.
- Developed tracking system for permits, enhancing visibility of jurisdictional requirements and status.
- Compiled jobs packet for commercial and residential installs, streamlining information access for installation teams.
- Ensured installation folders were current to facilitate efficient project management., Invoiced and filled.
- Called customer to collect payments, current and past due.
Office Manager
Northside Services
Tampa, USA
01.2017 - 11.2017
- Pulled permits, scheduled technicians and inspections to ensure compliance and timely service delivery.
- Procured necessary equipment to support operational needs.
- Developed and maintained relationships with vendors, suppliers, and contractors to support operational efficiency.
- Training new CSRs.
- Resolved customer concerns, enhancing satisfaction and loyalty.
- Answer incoming customer calls for services techs.
- Install Manager.
Education
Associate of Arts - General Education
Florida Collage
Temple Terrace04-1976
Skills
- Customer service and support
- Record keeping
- Contract and document management
- Data entry and confidentiality
- Self-directed and autonomous work
- Point of contact coordination
- Permit application processing
- Schedule management
- Microsoft Office proficiency
- Relationship building
- Project coordination
Certification
Certified Notary Public
Timeline
Front Desk Receptionist
BryCoat
02.2026 - 03.2026
Permit Coordinator
Performance Air Conditioning, Electrical & Plumbing
03.2024 - 10.2025
Permit Coordinator
Red Cap Plumbing, Air & Electric
08.2022 - 03.2024
HVAC Coordinator
Bay Harbor Service
05.2018 - 08.2022
Office Manager
Northside Services
01.2017 - 11.2017
Associate of Arts - General Education
Florida Collage