Jamie Witcraft
Aberdeen Chrysler Center
Cheyenne,WY
22
years of professional experience
Results-oriented professional with a strong background in customer service and sales. Skilled in CRM management and team collaboration, contributing to enhanced customer satisfaction and driving sales growth through personalized service and upselling techniques.
Work History
BDC Specialist
8 Months- Processed incoming leads through various communication channels efficiently.
- Utilized CRM software to manage customer interactions and track follow-ups effectively.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Assisted customers with inquiries, providing timely and accurate information.
Sales Associate
5 Years 1 Month- Cultivated customer relationships through personalized service and product knowledge.
- Conducted jewelry presentations to highlight features and benefits effectively.
- Trained junior associates on sales techniques and customer engagement strategies.
- Assisted in inventory management to ensure stock availability and accuracy.
RGM
2 Years 1 Month- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Server
5 Months- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed food and beverage orders efficiently, minimizing wait times while maintaining accuracy.
- Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
- Trained and mentored new staff on menu knowledge and service standards to enhance team performance.
Server
11 Months- Implemented upselling techniques, contributing to increased sales and improved overall customer experience.
- Streamlined workflow processes by optimizing table assignments, resulting in enhanced service efficiency.
- Resolved guest complaints promptly, fostering a positive dining atmosphere and encouraging customer loyalty.
Manager
11 Years 3 Months- Developed strategic initiatives that improved service delivery and customer satisfaction.
- Implemented performance metrics to monitor team effectiveness and drive accountability.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Coordinated training programs to mentor staff and enhance skill development.
Education
High School Diploma
Skills
CRM software
Upselling strategies
Email management
Call center experience
Appointment scheduling
Customer engagement
Social media monitoring
Interests
Baking
Enjoy hobbies that combine physical activity with outdoor exploration.
Genealogy
Historical Exploration
Reading
Crafting and DIY Projects
Timeline
BDC Specialist
Aberdeen Chrysler Center
10.2025 - 06.2026Read More
Sales Associate
Riddle's Jewelry
03.2020 - 04.2025Read More
RGM
Taco Bell Enterprises
12.2017 - 01.2020Read More
Server
Circus Sports Bar and Grill
03.2017 - 08.2017Read More
Server
Mavericks Steak & Cocktails
04.2016 - 03.2017Read More
Manager
Holiday Inn
07.2004 - 10.2015Read More
Lemore Naval Air Station
High School Diploma
Read More