Jamie Wright
Sault Ste. Marie,MI
Summary
I am passionate at sales and customer service, excelling at building positive relationships with individuals from diverse backgrounds. My success is grounded in a commitment to understanding and meeting the unique needs of each customer. Through leveraging strong interpersonal skills and persuasive communication, I have successfully built rapport and consistently exceeded customer satisfaction.
Overview
30
30
years of professional experience
Work History
Rural Carrier
USPS
Sault Ste. Marie, MI
02.2020 - Current
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Delivered mail along established route in rural areas.
- Met with coworkers to handle overflow or challenging deliveries, optimizing overall team productivity.
- Organized mail ahead of delivery runs for correct routing.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Provided excellent customer service, addressing concerns and resolving issues promptly.
Sales Associatee
Premier Janitorial & Pool Supplies
Sault Ste. Marie, MI
05.2018 - 02.2020
- Provided exceptional customer service, assisting clients with product selection and inquiries.
- Developed strong relationships with local businesses, fostering repeat customer loyalty and referrals.
- Resolved customer complaints efficiently, enhancing overall satisfaction and retention rates.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Floor Manager
Aarons Furniture Store
Sault Ste. Marie, MI
04.2017 - 05.2018
- Led daily operations to optimize sales floor efficiency and customer satisfaction.
- Planned and prepared weekly employee and sales
- Trained new hires on sales techniques, customer service standards, and store procedures
- Ensure every customer receives friendly professional and solution for services assist customers with products.
- Maintained showroom appearance and product displays.
- Delivered exceptional service by assisting customer with product selections, financing options and account questions.
- Managed inventory
- Encouraged employees to promote upselling
- Resolved customer inquiries and complaints effectively to maintain brand loyalty
- Demonstrated products and answered questions for prospective customers
- Overcame objections and closed sales while following company policies
- Resolved customer concerns quickly and professionally to maintain high satisfaction levels
- Scheduled product deliveries and service appointments
Kirby Sales
Kirby
Sault Ste. Marie, MI
01.1996 - 01.1999
- Professional door-to-door sales and communication to residential customers
- Cold calling and filling time slots for potential sales
- Performed regular followups with prospects to close sales in a timely manner
- Upgrade calling
- Inbound calls
- Scheduled customers with follow up appointments
- Skilled at working independently and collaboratively in a team environment
- Effectively upselling customers for additional add-on products.
- Boosted sales revenue by meeting and exceeding sales targets.
- Utilized persuasive sales techniques to convert leads into sales.
- Resiliance with the ability to bounce back from setbacks.
- Diligent prospecting and effective sales presentations.
- Took ownership of mistakes and learned from them.
- Built rapport with customers to improve satisfaction and encourage repeat business.
Skills
- Professional relationships
- Efficient delivery
- Customer engagement
- Relationships and rapport
- Effective customer communication
- Problem-solving
- Attention to detail
- Goal setting
- Service sales
Timeline
Rural Carrier
USPS
02.2020 - Current
Sales Associatee
Premier Janitorial & Pool Supplies
05.2018 - 02.2020
Sales Floor Manager
Aarons Furniture Store
04.2017 - 05.2018
Kirby Sales
Kirby
01.1996 - 01.1999