Jamie Young

• Owner-Operator of 3 clinic urgent care medical group with revenue of $5.50 million(+). Serviced 38,000 patients annually. Managed business operations in terms of HR duties not limited to interviewing, hiring, benefit coordinator; vender relationships, marketing and brand development, patient communication interactions for Rapid Relief Urgent Care to include 48 employees. Oversaw daily operations, ensuring all tasks were completed by managers and team members accurately and efficiently. Maintaining patient satisfaction by implementing efficient business processes.

• Planned and executed marketing campaigns for 7 urgent cares within Kentucky. Managed independent marketing strategies for clinics to grow patient count and gain market share. Directed marketing and new location campaigns consisting of digital, print, radio, billboard, marketing materials.

Multi-recipient of salesperson of the year for exceeding goals with production of $1.2-1.4 million yearly. Sales focus of Profume and Vikane fumigations, bird remediation and pest control programs for major accounts, large industrial, medical, pharmaceutical, food processing, grain industry and manufacturing facilities. Territory of 11 states consisting of new and existing business focused on customer service and expanding business footprint.

• Enhanced client satisfaction by providing exceptional service and addressing account inquiries promptly.
• Mentored junior account representatives, sharing industry knowledge and best practices.
• Visited customer locations to determine needs, set up contracts and provide solutions.
• Developed and maintained strong working relationships with professionals within territory and industry tradeshows.

• Local and national advertising including direct and agency accounts; new account generation utilizing multiple platforms including online, events and promotions and radio campaigns.

• Advertising campaigns, new account generation, development of neglected territories posting revenue gains and rebounds, new business focus and growth of existing accounts utilizing programs and customer service to build steady customer base. Project coordinator and manager for regional publications. Budget and campaign coordinator.