Compassionate educator with a bachelor's degree in psychology and a minor in special education. Experienced in teaching diverse age groups and managing a successful horse training business. Committed to supporting individuals in a psychological setting, focusing on personal growth and development in both one-on-one and group environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Bartender/Server
Diesel's Garage Grille and Bar
Palm Harber, FL
01.2023 - Current
Engaged with customers to provide exceptional service and build rapport.
Managed cash transactions and processed payments accurately, ensuring smooth operations at the bar.
Collaborated with kitchen staff to ensure timely service during busy hours.
Performed opening and closing duties including restocking supplies.
Greeted customers and provided excellent customer service.
Developed good working relationships with fellow employees through effective communication.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Addressed and resolved customer complaints effectively, maintaining high service standards and customer loyalty.
Remained calm and poised during busy periods, promoting great customer service to guests.
Owner/ Manager
JLV Equestrian
Tarpon Springs, Florida
01.2017 - Current
Managed daily operations of equestrian facility and services.
Developed targeted marketing strategies that increased enrollment in riding lessons and boosted attendance at events.
Organized and executed horse shows and community events successfully.
Maintained relationships with clients, ensuring satisfaction and loyalty.
Implemented safety protocols to ensure a secure environment for riders and horses.
Ensured compliance with local, state, and federal regulations.
Oversaw budgeting and financial management.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed strategic plans to increase profitability and efficiency.
Reviewed legal documents related to business operations.
Developed policies and procedures for the organization.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.