Jaime Davis
West Haven,CT
Summary
Accomplished Senior Director at Macy's Department Store, adept in strategic planning and collaborative leadership. Spearheaded business transformation, boosting performance and fostering a culture of innovation and inclusion. Proven track record in enhancing customer satisfaction and sales revenue, with expertise in team management and KPI analysis.
Overview
4
4
years of professional experience
Work History
Senior Director, Store Manager
Macys Department Store
11.2023 - Current
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
- Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Director of Sales
Macys Department Store
08.2022 - 11.2023
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Led cross-functional teams to drive organizational change initiatives, fostering a culture of continuous improvement.
- Created opportunities for peer learning and knowledge sharing among leaders, fostering a collaborative environment that supported continuous growth.
- Provided guidance on best practices for team building and collaboration, enhancing overall team effectiveness.
- Championed diversity and inclusion efforts within the organization by developing inclusive leadership strategies and facilitating open dialogue on relevant topics.
Operations Manager
Macys Department Store
08.2021 - 08.2022
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
Operations, Visual, Merchandising Manager
Macys Department Store
08.2020 - 08.2021
- Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
- Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
- Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
- Increased sales revenue by strategically placing high-demand products in visually prominent areas.
Education
Diploma - Medical Assistant
Bryan College
San Jose, CA06.1999
Skills
- Collaborative Leadership
- Team Management
- Team Building and Motivation
- Strategic Planning
- Decision-Making
- Key Performance Indicators
- Reporting expertise
Timeline
Senior Director, Store Manager
Macys Department Store
11.2023 - Current
Director of Sales
Macys Department Store
08.2022 - 11.2023
Operations Manager
Macys Department Store
08.2021 - 08.2022
Operations, Visual, Merchandising Manager
Macys Department Store
08.2020 - 08.2021
Diploma - Medical Assistant
Bryan College