JAMIE M. WALKER
Linden,NJ
Summary
Attentive customer service professional with a experienced background in creating a relaxing, productive and engaging environments for residents. Residential Counselor with a high rate of supporting a independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Familiar with following security standards, advocating for student resources and utilizing relationship-focused approaches to maximize satisfaction. Personable and amiable communication style paired with excellent interpersonal, critical thinking and problem-solving skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Supervisor, Residential Behavioral G.H
The Arc Of Union County
Springfield, NJ
07.2016 - Current
- Respond to crisis situations quickly to maintain calm and patient care immediately determine level of assistance needed
- Receptionist, organized schedules, workflows and shift coverage to meet expected business demands
- File paperwork and submitted reports to upper management
- Patient Care and developed deepened relationships with residents and fellow staff
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment
- Supervise administration of medications for residents
- Prepared meals and assisted clients with laundry and household chores
- Help residents living with behavior and [multiple disabilities] conditions with personal needs
- Conduct weekly meetings with directors to assess and advocate residents needs; recommend solutions and strategies to improve resident care and satisfaction
- Identify and correct performance and personnel issues to reduce impact to residents shift operations.
- Maintain positive work ethic and commitment to provide excellent service to improve operations efficiency and customer satisfaction.
- Filed paperwork and submitted reports to upper management.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Oversaw employee supervision, client satisfaction, contract management and daily work.
Hair Salon Manager
Sister To Sister Hair Salon
Linden, NJ
07.2000 - 12.2022
- Promoted client retention through high-quality service and follow through
- Monitored and tracked salon product contracts and deliveries
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies
- Placed inventory orders, monitored shelf stock and tracked expenses
- Addressed customer problems quickly and according to service standards
- Resolved guest complaints
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences
- Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.
CHHA
Brightstar Healthcare Agency
Westfield, NJ
12.2019 - 11.2021
- Maintained clean and well-organized environment for client happiness and safety
- Dressed, groomed and fed patients with limited physical abilities to support basic needs
- Helped clients stay happy and healthy by providing mental and emotional support
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support
- Supervised medication administration, personal hygiene and other activities of daily living
- Tracked and reported clients' progress based on observations and conversations
- Planned optimal meals based on established nutritional plans
- Assisted clients with bathing, dressing and incontinence care
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information
- Documented care provided and submitted notes to supervisor.
Retail Sales Associate
Catherine's Plus Sizes
Linden, NJ
09.2005 - 07.2011
- Helped customers by answering questions and locating merchandise
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Greeted and assisted customers in locating items and completing purchases
- Put new merchandise on shelves and racks in attractive arrangements
- Assisted in ringing up sales at registers and bagging merchandise
- Recommended merchandise to customers based on needs and preferences
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise
- Checked delivered merchandise and order information to verify shipment accuracy.
Education
License - CHHA
Humane Concepts Healthcare Professional
Union, NJ07-2018
License - Cosmetology Education
Concord School of Hair Design
Bloomfield, NJ07-1999
High School Diploma -
Linden High School
Linden, NJ06-1997
Skills
- Customer Service
- Patient Care
- Training & Development
- Goal-oriented
- Issue and conflict resolution
- Reliable & trustworthy
- Mental Health Support
- Medication Administration and Controlled Substance and Medication Re-ordering
- HIPAA Law
- Developmental Disabilities Experience
- Meals Preparation
- Administrative Experience and Filing
- Vital Signs
- Microsoft Office & Excel
- CPR 8yrs
Certification
CPR Certification
CHHA License
Timeline
CHHA
Brightstar Healthcare Agency
12.2019 - 11.2021
Assistant Supervisor, Residential Behavioral G.H
The Arc Of Union County
07.2016 - Current
Retail Sales Associate
Catherine's Plus Sizes
09.2005 - 07.2011
Hair Salon Manager
Sister To Sister Hair Salon
07.2000 - 12.2022
License - CHHA
Humane Concepts Healthcare Professional
License - Cosmetology Education
Concord School of Hair Design
High School Diploma -
Linden High School
Similar Profiles
Jaime BartonJaime Barton
Respite DSP at The Arc Of Union CountyRespite DSP at The Arc Of Union County
Sydne FriedmanSydne Friedman
Employment Coach at The Arc of Union CountyEmployment Coach at The Arc of Union County
Sheryl BoatengSheryl Boateng
Direct Support Professional at The Arc Of Union CountyDirect Support Professional at The Arc Of Union County
Oscar MoralesOscar Morales
Administrative Nursing Assistant at Instituto Para Niños Ciegos Y SordosAdministrative Nursing Assistant at Instituto Para Niños Ciegos Y Sordos
Martin CastroMartin Castro
Forklift Operator at Brent Material CompanyForklift Operator at Brent Material Company