Jamil Khandaker
New York,NY
Summary
Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Tradition Choice
06.2024 - Current
- Communicated with MLTC and members for homecare services
- Provided information and resources to individuals, families, and groups seeking assistance.
- Assisted in determining appropriate referrals for clients to other community agencies or programs.
- Monitored client progress and updated case files accordingly.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Insurance Clerk
Apollo Brokerage
02.2024 - 06.2024
- Prepared letters, memos and emails as needed to communicate with customers.
- Maintained records of all transactions and correspondence with clients.
- Answered incoming calls regarding billing questions or policy updates.
- Updated customer information in the database system.
Cashier
MIM Grocery
07.2023 - 01.2024
- Stocked shelves with merchandise when needed.
- Conducted price checks for special orders or discounts as requested by customers.
- Answered customer inquiries regarding store policies and procedures.
PVD Technician
Watermark Designs (Tempwork Staffing Solutions)
01.2023 - 06.2023
- Calibrated, maintained, and repaired equipment for reliable performance
- Maintained PVD Coating Machine Software
- Evaluating and cleaning coating results with inspecting tools
- Operated and maintained the PVD vacuum coating systems.
- Handled various customer service tasks, including troubleshooting and problem resolution.
- Managed customer inquiries effectively.
- Proficient in Microsoft Excel and Word for efficient handling of organization files and troubleshoot reconciliations.
- Consistently worked in team environments with excellent communication skills.
- Demonstrated ability to work independently and collaboratively.
- Contributed effectively to team objectives and goals.
QA Analyst
Target (Hiveglass)
07.2021 - 08.2022
- Develop automated test scripts, reusable components and functions using Selenium WebDriver through JAVA
- Good understanding of Test Deliverables such as Test Plan, Test Cases, Risk Analysis
- Created Cucumber Feature Files for BDD environment project with Java Object Oriented Programming
- Extensively used Page Objects design in BDD and Hybrid framework for readable test script and easy maintenance from developer perspectives
- Reviewed database test cases according to assigned Requirements to validate reports by retrieving data with complex SQL queries from SQL Server
- Gathered and analyzed data to diagnose problems with computer Systems
- Changed configurations, settings, and permissions to fix computer issues.
Education
Bachelor of Science - Computer Engineering
New York City College of Technology of The City University of New York
06.2021
Skills
- Script and Scenario Design
- IT Support
- Automated Testing Frameworks
- Time Management and Prioritization
- Teamwork and Positive Attitude
- Computer Support
- Java
- Cucumber/BDD
- Selenium (Java)
- SQL
- Excellent customer service skills
- Data entry and reconciliation proficiency
Certification
- CompTIA A+
- Testout Switching Pro Certification, TestOut
- Google IT Support Certification
Timeline
Intake Coordinator
Tradition Choice
06.2024 - Current
Insurance Clerk
Apollo Brokerage
02.2024 - 06.2024
Cashier
MIM Grocery
07.2023 - 01.2024
PVD Technician
Watermark Designs (Tempwork Staffing Solutions)
01.2023 - 06.2023
QA Analyst
Target (Hiveglass)
07.2021 - 08.2022
Bachelor of Science - Computer Engineering
New York City College of Technology of The City University of New York
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