Jamil Mohammad
Summary
Developed strong interpersonal and leadership skills in member-focused environment. Skilled in conflict resolution, team coordination, and enhancing member satisfaction. Seeking to transition into new field, leveraging experience in team management and effective communication.
Overview
3
3
years of professional experience
Work History
Member Services Team Lead
Sams Club
11.2022 - Current
- Handled scheduling, hiring, orientation, and training of over 30 front-end associates.
- Trained team members on register operations, self-checkout systems, and membership desk functions.
- Actively promoted and upsold Plus Memberships, Sam’s Club Credit Cards, and the Sam’s Club App, contributing to a 20% increase in membership income.
- Forklift certified and cross-trained in Receiving to assist in unloading and stocking merchandise.
- Handled accounting functions including cash audits, till preparation, and end-of-day balancing.
- Participated in inventory operations, ensuring stock accuracy and shrink reduction.
- Served as Leader of the Safety Team, conducting safety audits, training, and incident response planning.
Fulfillment Associate
Sams Club
04.2022 - 11.2022
- Picked and prepared orders for member pickup, ensuring timely and accurate completion.
- Dispensed member orders with over 95% on-time speed and 95%+ accuracy.
- Operated equipment such as pallet jacks and carts safely while transporting merchandise.
- Maintained organization in staging areas to streamline order delivery to vehicles.
- Communicated effectively with team leads to resolve issues and prioritize high-volume periods.
- Followed company safety procedures and contributed to a clean, efficient work environment.
Education
Bachelor of Science - Computer Science
Wilmington University
New Castle, DE06-2026
Associate of Arts -
Central Piedmont Community College
Charlotte, NC06-2023
Timeline
Member Services Team Lead
Sams Club
11.2022 - Current
Fulfillment Associate
Sams Club
04.2022 - 11.2022
Bachelor of Science - Computer Science
Wilmington University
Associate of Arts -
Central Piedmont Community College
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