Jamil Wheeler
Newark,NJ
Summary
Professional with strong experience in airport operations, equipped to handle baggage services efficiently. Proven track record of teamwork, adaptability, and achieving results in fast-paced environments. Skilled in customer service, problem-solving, and effective communication. Reliable and capable of meeting changing demands while ensuring smooth operations and passenger satisfaction.
Overview
7
7
years of professional experience
Work History
Baggage Service Agent
ABM Aviation
Charlotte, NC
03.2025 - 10.2025
- Processed baggage claims efficiently, ensuring timely resolution for passengers.
- Coordinated with airline personnel to track lost baggage and provide updates to customers.
- Implemented improved tracking procedures, enhancing accuracy of baggage retrieval.
- Assisted in training new staff on operational processes and customer service standards.
Baggage Handler
Omni Serv
Newark, NJ
08.2023 - 01.2025
- Operated baggage handling systems for efficient loading and unloading of cargo.
- Ensured timely delivery of luggage to designated areas, maintaining operational flow.
- Conducted routine inspections of baggage handling equipment to ensure safety compliance.
- Collaborated with team members to optimize workflows and minimize delays in service.
- Trained new staff on standard operating procedures and safety protocols for baggage handling.
- Maintained accurate records of baggage operations, contributing to improved reporting processes.
- Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
Loader
Amazon
Newark, NJ
07.2020 - 02.2022
- Operated forklifts and pallet jacks to efficiently load and unload packages.
- Ensured compliance with safety protocols during loading operations.
- Collaborated with team members to optimize loading processes and reduce turnaround times.
- Conducted regular inspections of loading equipment for maintenance and safety compliance.
Sales Associate
Walmart
Secaucus, NJ
04.2019 - 06.2020
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to restock shelves promptly and meet customer demand.
- Participated in inventory management, tracking stock levels to minimize discrepancies.
- Provided support during promotional events, driving engagement and boosting sales.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
K & G Academy
Elizabeth, NJ06-2018
Skills
- Collaborative team member
- Strong organizational skills
- Self-motivated professional
- Effective verbal and written communication
Timeline
Baggage Service Agent
ABM Aviation
03.2025 - 10.2025
Baggage Handler
Omni Serv
08.2023 - 01.2025
Loader
Amazon
07.2020 - 02.2022
Sales Associate
Walmart
04.2019 - 06.2020
High School Diploma -
K & G Academy