JAMILA AL-AMIN
Kinston,AL
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
MEGAFORCE- Military And Veterans Affairs
10.2023 - Current
- Conducted in-person and telephone interviews with veterans and advocates to explain benefits and related programs.
- Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
- Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
- Kept case files updated, accurate and aligned with requirements.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Gained extensive knowledge in data entry, analysis and reporting.
Crew Leader
Smithfield Foods, Inc
07.2013 - 06.2016
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Supervised ongoing daily production phases.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
- Generated reports detailing findings and recommendations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Restaurant Team Member
Wendys Restaurant
08.2012 - 09.2014
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed excellent teamwork skills while working alongside fellow team members in fast-paced environment.
- Assisted in maintaining clean and organized dining area, contributing to positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Food Preparation Specialist
McDonald's Restaurant
04.2011 - 07.2012
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Expanded culinary expertise through continuous research on industry trends, participating in workshops, and networking with fellow professionals.
- Reduced food waste through careful planning and portion control, leading to cost savings for establishment.
- Improved overall kitchen organization by implementing inventory management systems and efficient storage solutions.
Education
No Degree - GRADUATE CERTIFICATE IN HUMAN RESOURCES MANAGEMENT
JACK WELCH MANAGMENT INSTITUTE
Fairfax, VA12.2023
No Degree - COMPUTER PROGRAMMMIN DESIGN CERTIFICATION
Strayer University
Washington, DC12.2023
Bachelor of Arts - Business Administration
Strayer University
Washington, DC03.2023
Associate of Science - Business Administration
Strayer University
Washington, DC12.2021
Skills
- Policy and procedure modification
- Human Resources
- Claims Processing
- Documentation Management
- Clerical Support
- Decision-Making
- Written Communication
- Computer Skills
Accomplishments
NSNC(NATIONAL SOCIETY OF COLLEGIATE SCHOLARS)
CUM LAUDE ASSOCIATES DEGREE IN ARTS.
Timeline
Administrative Assistant
MEGAFORCE- Military And Veterans Affairs
10.2023 - Current
Crew Leader
Smithfield Foods, Inc
07.2013 - 06.2016
Restaurant Team Member
Wendys Restaurant
08.2012 - 09.2014
Food Preparation Specialist
McDonald's Restaurant
04.2011 - 07.2012
No Degree - GRADUATE CERTIFICATE IN HUMAN RESOURCES MANAGEMENT
JACK WELCH MANAGMENT INSTITUTE
No Degree - COMPUTER PROGRAMMMIN DESIGN CERTIFICATION
Strayer University
Bachelor of Arts - Business Administration
Strayer University
Associate of Science - Business Administration
Strayer University
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