JAMILA BIRDEN
Jackson,MS
Summary
Dependable candidate with proven ability to handle various tasks efficiently. Consistently contributes to team success by embracing extra responsibilities and maintaining a positive work environment.
Overview
9
9
years of professional experience
Work History
Credit Card Specialist
Wells Fargo
05.2025 - Current
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Conducted thorough credit analysis on potential clients, ensuring responsible lending decisions were made based on established guidelines.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
Tier 2 Support Technician
Continuum Global Solutions
07.2020 - 05.2025
- Delivered exceptional customer support by maintaining up-to-date knowledge of emerging technologies and industry trends.
- Provided remote assistance when needed, guiding clients through step-by-step solutions to their technical concerns.
- Increased first-call resolution rates through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing and resolving complex technical issues.
Healthcare Customer Service Representative
Conduent Call Center
01.2017 - 07.2020
- Answer incoming customer phone calls and take appropriate action for each call
- Maintain customer satisfaction ratings based on explicit criteria set forth by
- Input data into the company computer platform to keep each customer record updated
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High School Diploma -
Jim Hill High School
Jackson, MSSkills
- Attention to detail
- Self-Presentation and communication skills
- Client relationship building
- Payment processing
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
Additional Information
- CERTIFICATIONS AND LICENSES , CPR/AED for Professional Rescuers and Health Care Providers January 2023 to January 2024
Timeline
Credit Card Specialist
Wells Fargo
05.2025 - Current
Tier 2 Support Technician
Continuum Global Solutions
07.2020 - 05.2025
Healthcare Customer Service Representative
Conduent Call Center
01.2017 - 07.2020
High School Diploma -
Jim Hill High School