JAMILA BOWMAN
Kannapolis,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A conscientious customer service representative with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies, and executing financial responsibilities.
Overview
4
4
years of professional experience
Work History
Paralegal Specialist
Small Business Administration
10.2021 - 04.2022
- Research and provide interpretation of the disaster loan program's laws, regulations, policies, and standard operating procedures to provide guidance and support to program managers and loan officers.
- Review draft loan authorizations for all loans, as required, and for cases involving non-routine conditions, facts, or other circumstances.
- Ensure loan application compliance with legal requirements; eligibility, capacity, and authority of the borrowers to incur debt; validity of proposed pledge of collateral, etc.
- Use computer-based systems to identify if all needed loan closing documents have been received and provide necessary instructions for proper creation of documents by others.
- Address inquiries and concerns of borrowers and their authorized representatives regarding legal issues and requirements of closing and legal basis of various terms, conditions, and collateral requirements
Unemployment Claims Specialist
Mastech Digital
Moon, PA
02.2021 - 03.2022
- Gathered and reviewed claim information and used Ohio State Employment Security Law to make determinations regarding individual's separation from employment.
- Made first-level decisions regarding individual's continued eligibility for benefits based on weekly filing requirements.
Unemployment Chat Claims Specialist
NTT DATA Services
Boston, MA
12.2020 - 03.2021
- Explained eligibility details and affordability options to patients with kindness and respect.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
Customer Service Representative
US Tech Solutions
Jersey City, NJ
07.2019 - 08.2020
- Set up and activated customer accounts.
- Escalated customer concerns, store issues, and inventory requirements to supervisors
- Documented conversations with customers to track requests, problems, and solutions.
Healthcare Customer Service Representative
TeleTech
Concord, NC
10.2018 - 06.2019
- Managed customer inquiries through telephone, email, and social media interfaces.
- Informed customers about all product lines and services offered by the company.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to the supervisor.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Business Administration - Management Focus
Central State University
Wilberforce, OH05.2022
Associate of Applied Business - Management Information System Focus
Eastern Gateway Community College
Steubenville, OH05.2020
Associate - Applied Science: Early Childhood
Rowan Cabarrus Community College
Concord, NC05.2018
Skills
- Client rapport
- Policy coverage expertise
- Claims management
- Research and Data Analysis
- Organizational skills
- Claims processing documentation
- Conflict resolution
- Multitasking
Timeline
Paralegal Specialist
Small Business Administration
10.2021 - 04.2022
Unemployment Claims Specialist
Mastech Digital
02.2021 - 03.2022
Unemployment Chat Claims Specialist
NTT DATA Services
12.2020 - 03.2021
Customer Service Representative
US Tech Solutions
07.2019 - 08.2020
Healthcare Customer Service Representative
TeleTech
10.2018 - 06.2019
Bachelor of Business Administration - Management Focus
Central State University
Associate of Applied Business - Management Information System Focus
Eastern Gateway Community College
Associate - Applied Science: Early Childhood
Rowan Cabarrus Community College
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