Jamila Brown
Summary
Experienced property manager with a strong focus on delivering exceptional customer service. Demonstrated ability to efficiently organize inspections, supervise issue resolution, and coordinate property showings. Known for superb time management skills, ensuring seamless operations and working within client schedules. Personable professional dedicated to providing top-level service and exceeding client expectations in the property management industry.
Overview
10
10
years of professional experience
Work History
Lead Wine Associate
Coco Noir Wine Shop and Bar
10.2023 - Current
- Oversee daily operations of the wine bar, ensuring a seamless and enjoyable experience for customers
- Manage inventory, including ordering, stocking, and maintaining wine and bar supplies to meet customer demands
- Provide expert recommendations and education to customers on wine selections, pairings, and tasting notes
- Coordinate and host wine tasting events, enhancing customer engagement and driving sales
- Train and supervise bar staff, ensuring adherence to quality standards and exceptional customer service
- Develop and implement marketing strategies to promote the wine bar and increase foot traffic
- Handle customer inquiries and resolve any issues promptly to ensure a positive dining experience.
Brand Identity Specialist
CopperedHue LLC
08.2019 - Current
- Spearheaded comprehensive rebranding initiatives, transforming company image and positioning in the market to enhance brand recognition and customer loyalty
- Conceptualized and executed product photography shoots, capturing compelling images to showcase the brand's offerings and enhance visual appeal
- Designed impactful logos that effectively conveyed the brand's identity and values, creating memorable and recognizable brand marks
- Crafted visually stunning and user-friendly websites, optimizing user experience and driving engagement and conversions
- Developed innovative packaging designs that aligned with brand aesthetics and enhanced product presentation and shelf appeal
- Cultivated a cohesive business image across all touchpoints, including marketing materials, social media platforms, and physical storefronts, to create a unified and professional brand identity
- Enhanced work/living spaces by integrating brand elements and design principles, creating environments that reflect the brand's identity and values
- Collaborated closely with graphic designers, copywriters, and marketing professionals to ensure consistency and alignment with brand guidelines
- Analyzed market trends and consumer insights to inform branding strategies and product development decisions, driving business growth and competitive advantage.
Quality Assurance Analyst
Blueground
02.2022 - 09.2022
- Conducted meticulous quality inspections for incoming residents, ensuring all cleaning and maintenance standards were met for a top-tier living experience
- Orchestrated and facilitated meetings with third-party vendors and contractors to ensure alignment on quality benchmarks and project timelines
- Partnered with Operations Managers to assess and enhance team performance through data-driven insights and continuous feedback
- Drove extensive inspections across the Bay Area, proactively identifying and resolving issues missed by cleaning teams and addressing minor maintenance tasks
- Maintained exemplary staging standards, ensuring all residential units were visually appealing and functionally optimal
- Developed and maintained comprehensive inspection reports and invoices, ensuring accurate documentation of services provided and issues resolved.
Independent Contractor Manager (Quality Inspector)
Zeus Living
12.2020 - 08.2021
- Delivered high-quality inspection services, meticulously checking for cleanliness, maintenance issues, and overall readiness of residential properties
- Coordinated seamlessly with third-party cleaning and maintenance teams to rectify any identified issues, ensuring properties met Zeus Living's quality standards
- Conducted regular follow-up inspections to verify that all corrective actions were completed satisfactorily and promptly
- Utilized advanced project management software to track inspection schedules, report findings, and communicate effectively with team members and management.
- Contractor Training
Customer Experience Coordinator
Zeus Living
11.2019 - 05.2020
- Delivered high-quality inspection services, meticulously checking for cleanliness, maintenance issues, and overall readiness of residential properties
- Coordinated seamlessly with third-party cleaning and maintenance teams to rectify any identified issues, ensuring properties met Zeus Living's quality standards
- Conducted regular follow-up inspections to verify that all corrective actions were completed satisfactorily and promptly
- Utilized advanced project management software to track inspection schedules, report findings, and communicate effectively with team members and management.
Delivery Supervisor/Team Engagement
GoodEggs
07.2016 - 03.2019
- Oversaw daily supervisory duties to support and streamline operational functions, ensuring efficient delivery processes
- Developed and implemented a comprehensive training curriculum to engage and educate new hires, enhancing overall team performance
- Conducted interactive training sessions to ensure new drivers understood and correctly utilized company tools and procedures
- Assigned tasks to new drivers, followed up to ensure retention of training, and addressed any ongoing training needs
- Managed driver requests for personal time off, ensuring adequate staffing levels while respecting employees' needs
- Regularly revised daily and weekly schedules to accommodate operational demands and driver availability
- Evaluated driver performance through weekly reports, providing feedback and support to drive continuous improvement
- Conducted effective training for new drivers, emphasizing daily functions, policies, and company standards.
Inventory Specialist
GoodEggs
02.2015 - 07.2016
- Ensured the prompt and safe delivery of high-quality goods to customers, maintaining a high standard of service
- Engaged consistently with customers to provide excellent service and gather feedback on consumer products and delivery procedures
- Maintained a 98% on-time delivery rate, receiving consistent positive feedback from customers through written and phone communication
- Demonstrated a strong commitment to the company's mission, reflected in high performance and customer satisfaction
- Accurately received and organized a variety of goods, ensuring they were ready for customer distribution
- Conducted precise counts of products received from vendors, maintaining accurate inventory records
- Collaborated with cross-functional teams to ensure high-quality goods were consistently delivered to customers.
Peer Mentor
Los Medanos College/EOPS
01.2016 - 01.2016
- Guided mentees in planning and achieving their educational goals, providing personalized support and scheduling counseling appointments
- Supplied resource information to assist individuals with career planning and future educational pursuits
- Entered and managed data in spreadsheets, achieving 100% positive feedback from students for support and guidance
- Created and implemented a communication program to increase engagement and membership in the EOPS program.
Education
Associate of Arts - Behavioral And Social Science
Los Medanos College
Pittsburg, CA01.2017
Associate of Arts - Fine Arts
Los Medanos College
Pittsburg, CA01.2017
Skills
- Strong Communication Skills
- Event planning experience
- Decision-making capabilities
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Critical Thinking
- Yardi Software
- Customer Service
- Resident relations
- Google Suites
Timeline
Lead Wine Associate
Coco Noir Wine Shop and Bar
10.2023 - Current
Quality Assurance Analyst
Blueground
02.2022 - 09.2022
Independent Contractor Manager (Quality Inspector)
Zeus Living
12.2020 - 08.2021
Customer Experience Coordinator
Zeus Living
11.2019 - 05.2020
Brand Identity Specialist
CopperedHue LLC
08.2019 - Current
Delivery Supervisor/Team Engagement
GoodEggs
07.2016 - 03.2019
Peer Mentor
Los Medanos College/EOPS
01.2016 - 01.2016
Inventory Specialist
GoodEggs
02.2015 - 07.2016
Associate of Arts - Behavioral And Social Science
Los Medanos College
Associate of Arts - Fine Arts
Los Medanos College
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