Jamila Mallard
Atlanta,United States
Summary
Strong sales and negotiation skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and CRM software
- Ability to analyze data and identify trends
- Strategic thinker with a customer-centric approach Accomplished Sales Manager offering 5 years of experience developing and maximizing account sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Goal-oriented manager with distinguished experience in Cosmetic industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Beauty Adviser
Sephora
09.2020 - 01.2024
- Providing a range of skincare treatments including facials and waxing. Educating clients on proper skincare routines and recommendations. Conducting thorough skin analysis and consultation to determine most suitable treatment for clients. Recommending products to maintain healthy skin. Building strong relationships with clients and ensuring positive and relaxing experience during service. Maintaining clean work environment to ensure highest standards of hygiene and safety. Conducted makeup demonstrations for customers, showcasing techniques and benefits of various products.
- Increased sales through effective cross-selling and upselling of beauty products based on customer needs.
- Stayed up-to-date on current beauty trends, enabling accurate guidance for clients seeking latest looks or styles.
- Assisted customers in selecting appropriate gifts for special occasions, ensuring their satisfaction with chosen items.
Assistant Retail Store Manager
Morphe Brushes & Cosmetics
05.2020 - 02.2021
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Maintained visual merchandising standards to create engaging shopping experience for customers.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for store.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within store premises. Assisted store manager in meeting standards for customer service and quality.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained and managed associates in customer service and sales techniques.
- Created employee work schedules for optimum coverage and labor cost control.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
Account Executive Manager
Macys Department Store Salon
02.2015 - 04.2017
- Managed portfolio of regional accounts, including beauty salons and spas, generating $2 million in annual revenue
- Prospected and onboarded new accounts to expand market reach and drive business growth
- Conducted regular business reviews with clients to identify opportunities for upselling and cross-selling
- Coordinated product training sessions and promotional events to increase brand awareness and drive sales
- Monitored sales performance and KPIs to track progress against targets and adjust strategies as needed
- Collaborated with internal teams to ensure seamless service delivery and resolve any client concerns promptly.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Delivered consistent sales results by meeting or exceeding monthly targets regularly.
- Participated in trade shows, conferences, and networking events to generate leads for new business opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Associate of Science - Cosmetology Education
Chattahoochee Technical College
Marietta, GA05.2005
Skills
- Client Relationship Building
- Account Management
- Business Needs Assessment
- Brand Development
- New Hire Onboarding
- Sales Targeting
- Brand representation
Strong sales and negotiation skills
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and CRM software
- Ability to analyze data and identify trends
- Strategic thinker with customer-centric approach
Certification
- Certified Olaplex Stylist Olaplex
- Certified Pravana Colorist, Pravana
Timeline
Licensed Beauty Adviser
Sephora
09.2020 - 01.2024
Assistant Retail Store Manager
Morphe Brushes & Cosmetics
05.2020 - 02.2021
Account Executive Manager
Macys Department Store Salon
02.2015 - 04.2017
Associate of Science - Cosmetology Education
Chattahoochee Technical College