JAMILA WALKER
Stockton,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Dispatcher Clerk
Cal Trans
08.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.H
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
CAREGIVER
In Home Supportive Services
01.2017 - 09.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Assistant Property Manager
STOUT PROPERTY MANAGEMENT
09.2020 - 07.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Property Manager
J Williams Agency
01.2015 - 02.2019
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Education
High School Diploma -
CASTLEMONT HIGH SCHOOL
Oakland, CA06-1991
Skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Scheduling coordination
- Prioritization
- Verbal and written communication
- Decision-making
Languages
ASL
PROPERTY MANAGEMENT SOFTWARE
YARDI
ONE SITE
APPFOLIO
RENT CAFE
ENTRATA
REAL PAGE
Timeline
Dispatcher Clerk
Cal Trans
08.2022 - Current
Assistant Property Manager
STOUT PROPERTY MANAGEMENT
09.2020 - 07.2022
CAREGIVER
In Home Supportive Services
01.2017 - 09.2024
Property Manager
J Williams Agency
01.2015 - 02.2019
High School Diploma -
CASTLEMONT HIGH SCHOOL
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