Jamile Wilson
Audio Visual Genius
Austell,GA
1
Certification
1
year of professional experience
Front Desk Agent with experience in property management systems, guest payments, reservation updates, and service recovery in hotel and event-based environments. Manages guest questions, requests, and account details with clear communication and accurate data entry. Supports smooth front desk operations by coordinating with hotel staff and resolving issues quickly.
Work History
Front Desk Agent
- Delivered professional and welcoming service to guests during front desk interactions, addressing questions, requests, and concerns promptly.
- Managed guest information and supported daily front desk operations using Gearco property management system.
- Use the Gearco property management system to manage guest information and support daily front desk operations.
- Coordinated requests and efficiently resolved issues through effective communication with guests and hotel staff.
Production Technician
1 Year 1 Month- Troubleshot equipment and operational issues to minimize downtime in fast-paced, time-sensitive environments.
- Coordinated equipment setup, transportation, operation, and breakdown to ensure compliance with established procedures.
- Organized equipment inventory and prepared materials for scheduled events to support seamless operations.
Product Demonstrator
2 Months- Delivered exceptional customer service in high-traffic retail environment, enhancing customer experience.
- Ensured organized, clean, and inviting customer-facing area to promote positive shopping atmosphere.
- Executed tasks independently while adhering to company standards and procedures, contributing to operational efficiency.
Education
Bachelor of Arts - Film and Media
- In Progress
- Relevant Coursework: Video Production, Digital Filmmaking, Media Studies, Screenwriting
Skills
Customer service
Guest relations
Service recovery
Concierge services
Complaint resolution
Front desk operations
Property management systems
Data entry
Check-in procedures
Reservation management
Certification
- NOCTI Audio/Video Technology and Film Certification
- NOCTI Personal Finance Foundations Certification
- Adobe Certified Professional — Premiere Pro
Timeline
Front Desk Agent
Live-In Lodge
08.2026 - CurrentRead More
Product Demonstrator
CDS at Costco
03.2026 - 05.2026Read More
Production Technician
Audio Visual Genius
07.2025 - CurrentRead More
Georgia State University
Bachelor of Arts from Film and Media
Read More