Jamilet Benitez
Passaic
Summary
Medical Assistant and Manager with a proven track record at Living Springs Women's Care, excelling in patient care coordination and staff training. Enhanced clinic efficiency through effective scheduling and improved patient satisfaction by fostering strong communication. Proficient in medical billing and coding, with a commitment to high-quality service delivery and team leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant, Manager
Living Springs Women's Care
09.2024 - Current
- Coordinated timely referrals to specialists when necessary, ensuring continuity of care for patients with complex conditions.
- Ensured accurate billing practices while overseeing medical assistants'' documentation of services rendered during appointments.
- Collaborated with physicians to develop effective patient care plans, resulting in improved patient outcomes.
- Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
- Upheld high quality assurance standards by consistently monitoring clinical practices/procedures adherence levels among all medical assistants under managerial supervision purview.
- Managed inventory, ensuring adequate supplies for smooth clinic operations and cost savings.
- Increased clinic efficiency by training and mentoring new medical assistants on proper procedures and protocols.
- Established strong relationships among interdisciplinary team members/providers across various healthcare settings ensuring optimal continuity-of-care delivery experiences for patients served within scope of practice role limitations.
- Developed educational materials for patients regarding their treatments and medications, promoting informed decision-making processes in healthcare management.
- Improved communication between clinical staff, facilitating seamless coordination of care for patients.
- Reduced patient wait times by implementing efficient scheduling practices for medical assistants.
- Called and faxed pharmacies to submit prescriptions and refills.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted physician during Colposcopy, EMB's, & Hysteroscopy's
Manager
Frutilandia Gaby
05.2022 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Manager
Frutilandia Ramirez
06.2021 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Science - Medical
Fortis Institute
201 Willowbrook Blvd, Wayne, NJ 0747009-2024
High School Diploma -
Passaic Arts And Science Charter School
7 St Francis Way, Passaic, NJ 0705508-2023
Skills
- Staff supervision and training
- Written and verbal communication
- Scheduling and appointment management
- Performance evaluation and feedback
- Team leadership and motivation
- Patient care coordination
- Policy and procedure development
- Critical thinking and problem solving
- Medical equipment maintenance
- Emergency response preparedness
- Medical billing and coding
- Medical office administration
- Insurance verification and authorization
- Active listening and empathy
- Infection control procedures
- Clinical procedure oversight
- Electronic health records management
- Medical terminology proficiency
Certification
- CMA - Certified Medical Assistant
- CCMA - Certified Clinical Medical Assistant
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Assistant, Manager
Living Springs Women's Care
09.2024 - Current
Manager
Frutilandia Gaby
05.2022 - 09.2024
Manager
Frutilandia Ramirez
06.2021 - 06.2023
Associate of Science - Medical
Fortis Institute
High School Diploma -
Passaic Arts And Science Charter School
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