Jamileth Caballero
Aliso Viejo,CA
Summary
Highly motivated and always seeking new challenges, possess a strong work ethic, adaptability, and great interpersonal skills. Able to work effectively without supervision, quickly mastering new skills to deliver outstanding results. Educational background includes a Criminal Justice Degree, complemented by a six-year tenure as a Records Specialist for the City of Laguna Beach. This experience has enhanced skill set and improved overall job performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Records Specialist
City Of Laguna Beach
12.2018 - Current
- Receives, reviews, processes, and maintains confidential documents, records, forms, and reports for completeness and accuracy according to establish practices and regulations (e.g., citations, parking, criminal reports, etc.)
- Receives requests (in-person and over the phone), researches, and disseminates Police Department records information of a sensitive and confidential nature
- Greets public in the reception area of the Laguna Beach Police Department and provides various assistance as needed
- Inputs a variety of data into dedicated computer databases and software systems (e.g., Records Management System) with a high degree of accuracy for reporting and tracking purposes
- Purges appropriate records and files according to established regulations, ensuring proper destruction
- Prepares and compiles packets, reports, and other miscellaneous information for courts, department personnel, and other agencies -Processes various payments and deposits monies received including, but not limited to: citations, court payments, bail, etc.
- Validates entries in the Department of Justice (DOJ) database by reviewing entry, ensuring crimes are classified correctly, and consulting with Officer or Investigator as needed to make corrections
- Processes felony and misdemeanor criminal complaints for the court by applying the Public Records Act provisions to ensure appropriate release of information
- Monitors status of cases in the Electronic Directions for Complaint (EDC) system and responds accordingly
- Conducts searches of prisoners when arrested, and witnesses booking process as required
- Answers, screens, routes, and enters all non-emergency phone calls for service into the Computer Aided Dispatch system
- Processes departmental mail and fax requests
- Performs related duties as assigned
Police Cadet
City Of Laguna Beach
05.2017 - 12.2018
- Interacting with the public on the phone and in person
- Clerical duties such as filing paperwork and data entry
- Entering and retrieving confidential data from computer databases
- Assisting with the transportation and tracking of evidence
- Performing parking enforcement
- Assisting with fire/flood watch patrols during windy or inclement weather
- Direct traffic as needed and provide orderly control of pedestrian traffic and vehicular parking in an assigned area
- Perform related duties and responsibilities as required
- Helped sworn and civilian personnel with essential non-emergency tasks.
Cashier
WaBa Grill
10.2017 - 12.2017
- Processed POS transactions, including cash and credit purchases or refunds
- Maintained clean, sanitized and well-organized food preparation zones
- Packaged and labeled products and orders for to-go counter and drive through window
- Resolved challenging customer complaints to full satisfaction, promoting loyalty and maximizing repeat business
- Greeted multiple customers per day and communicated effectively to obtain accurate orders
- Wiped counters and sanitized equipment to maintain dining areas
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Backroom Stocker
Target
10.2016 - 05.2017
- Used hand-held devices to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Received incoming merchandise and stored in correct stock locations
- Maintained orderly stockroom for ease of retrieval
- Maintained productivity and accuracy while continuously lifting and unpacking packages
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
- Greeted customers and directed to requested products
- Removed all debris and packaging from boxes and separated for recycling or disposal
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Processed incoming shipments upon package receipt by scanning boxes and envelopes
- Responsible for unloading, moving and stocking freight which can range from a wide variety of items across all departments in the store.
Warehouse Worker
Nike
06.2016 - 08.2016
- Loaded, unloaded and moved material to and from storage and production areas
- Wrapped pallets in shrink wrap prior to loading.
- Operated RF scanners to track merchandise and verify contents of containers
- Manually transported warehouse materials and maintained stamina while standing, sitting, bending and walking for extended periods of time
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
- Consistently lifted materials Moved products of all sizes and consistently met challenging performance goal
Guest Service Associate
Target
03.2015 - 11.2015
- Create a welcoming experience by authentically greeting, every guest every time
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest's shopping experience and using those questions to assess, understand, and determine how to tailor my approach
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Speak to the benefits of the REDcard with every guest and assist them through the application process
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Demonstrate a culture of ethical conduct, safety, and compliance
- All other duties based on business needs
Sales Associate
Forever 21
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal
- Engaged customers and promoted specific merchandise
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Offered advice and assistance to customers, paying attention to special needs or wants
- Prioritized helping customers over completing other routine tasks in store.
Education
Bachelor of Arts - Criminal Justice
California State University - Fullerton
Fullerton, CA12.2019
Associate of Arts - Administration of Justice
Golden West College
05.2016
Skills
- Knowledge of Procedures and terminology used in public safety communications
- Knowledge of how to use CAD and other Public safety communications system
- Proper English usage, spelling, grammar and punctuation
- Can maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations
- Meticulous attention to detail
- Multitasking abilities
- Document Scanning
- Confidentiality handling
- Work Prioritization
- Adaptability and Flexibility
Certification
- The California Law Enforcement Telecommunications system (CLETS) -Full Access Operator Proficiency certificate
- California Public Records Act
- Report Writing NIBRS Style
Languages
Spanish
Native or Bilingual
Timeline
Records Specialist
City Of Laguna Beach
12.2018 - Current
Cashier
WaBa Grill
10.2017 - 12.2017
Police Cadet
City Of Laguna Beach
05.2017 - 12.2018
Backroom Stocker
Target
10.2016 - 05.2017
Warehouse Worker
Nike
06.2016 - 08.2016
Guest Service Associate
Target
03.2015 - 11.2015
Sales Associate
Forever 21
10.2014 - 03.2015
Associate of Arts - Administration of Justice
Golden West College
- The California Law Enforcement Telecommunications system (CLETS) -Full Access Operator Proficiency certificate
- California Public Records Act
- Report Writing NIBRS Style
Bachelor of Arts - Criminal Justice
California State University - Fullerton
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