Jamilex Castillo
Denver,CO
Summary
Bilingual and proven individual with a track record of maximizing sales opportunities and enhancing customer satisfaction. Expert in communication and problem-solving, adept at conflict resolution and complaint handling. Achieved significant improvements in policy management processes and customer retention rates.
Overview
6
6
years of professional experience
Work History
Multi-Line Insurance Agent
GEICO
04.2017 - 04.2020
- Maximized sales opportunities by cross-selling and upselling various insurance products and services.
- Streamlined policy management processes for greater efficiency and improved retention rates.
- Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
- Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Customer Service Representative
National Insurance
08.2014 - 04.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Education
Certified Nursing Assistant - Medical
Emily Griffith Technical College
Denver, CO02.2021
High School Diploma -
Alameda International High School
Lakewood03.2014
Skills
- Bilingual
- Attentive
- Complaint Handling
- Team Collaboration
- Call Control
- Appointment Coordination
- Listening Skills
- Conflict Resolution
- Problem-solving abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Multi-Line Insurance Agent
GEICO
04.2017 - 04.2020
Customer Service Representative
National Insurance
08.2014 - 04.2017
Certified Nursing Assistant - Medical
Emily Griffith Technical College
High School Diploma -
Alameda International High School
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