Jamilla Stephenson
Philadelphia,PA
Summary
Extensive background in office management and providing clerical support. Ability to work in a fast-paced, high volume settings and providing effective customer service.
Overview
11
11
years of professional experience
Work History
Office Manager
Real McKoy Auto
Lansdowne, PA
02.2025 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Customer Service Representative
Annuity Health
04.2022 - 11.2024
- Collect and process customer payments and refunds
- Answer high volumes of patient calls
- Provide training and supervision for new employees
- Maintain medical records and process billing
Front Desk Clerk
Einstein Center One
09.2018 - 12.2020
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Transmit correspondence or medical records by mail, e-mail, or fax.
- Maintain medical records
- Answer telephones and direct calls to appropriate staff.
Patient Service Representative
Philadelphia College of Osteopathic Medicine
03.2014 - 09.2018
- Provide reception and administrative support for multi-specialty practice.
- Register patients, Collect payments, Verify Demographics, and answer a high volume of calls
- Archive documents and maintained medical records.
- Order office supplies and assist with other secretarial duties as needed.
Education
Medical Billing and Coding - undefined
Lincoln Technical Institute
Philadelphia, Pa01.2011
High School Diploma - undefined
Radnor Senior High School
Wayne, Pa01.2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Clerical support
- Account reconciliation
- Mail handling
- Inventory control
- Operations management
- Staff hiring
- Supply management
- Training and coaching
Timeline
Office Manager
Real McKoy Auto
02.2025 - Current
Customer Service Representative
Annuity Health
04.2022 - 11.2024
Front Desk Clerk
Einstein Center One
09.2018 - 12.2020
Patient Service Representative
Philadelphia College of Osteopathic Medicine
03.2014 - 09.2018
Medical Billing and Coding - undefined
Lincoln Technical Institute
High School Diploma - undefined
Radnor Senior High School