JAMILLAH JELKS
Pleio
Jackson,TN
8
years of professional experience
Handled order processing and escalated conflicts at Wayfair to resolve customer issues through active listening and problem-solving.
Work History
Patient Support
10 Months- Strong conversational abilities to deliver scripted dialogue.
- Ability to listen and support patients
- Creative thinking to help motivate patients
- Intermediate technical skills, ability to work remotely
- Provide accurate call documents under HIPPA standards
Customer Service Representative
3 Years 4 Months- Assisted customers with product inquiries and order tracking.
- Processed returns and exchanges following company policies and procedures.
- Provided timely updates on shipping status and delivery schedules.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Sales Associate
1 Year 10 Months- Assisted customers in product selection and provided tailored recommendations.
- Maintained store cleanliness and organized merchandise for optimal displays.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Collaborated with team members to achieve store goals and improve service.
- Processed transactions efficiently using point-of-sale systems.
- Stocked shelves regularly and ensured accurate inventory levels.
- Demonstrated product features to educate customers on benefits and usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
High School Diploma
Skills
Delivered accurate order processing and reliable customer support.
Built strong customer relations through responsive service.
Enabled informed decisions through clear product knowledge.
Turned conflict situations into positive service outcomes.
Kept electronic documentation accurate and organized.
Contributed to customer service quality through timely assistance.
Supported team collaboration across daily operations.
Improved issue resolution through calm
practical action.
Strengthened customer trust through active listening.
Drove effective solutions through consistent problem solving.
Timeline
Patient Support
Pleio
12.2025 - CurrentRead More
Customer Service Representative
Wayfair
03.2022 - 07.2025Read More
Sales Associate
kirklands
03.2019 - 01.2021Read More
Liberty Technology Magnet High School
High School Diploma
Read More