Summary
Overview
Work History
Education
Skills
Timeline
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Jamille Harris

Petersburg,VA

Summary

World-class customer service professional with ten years plus experience seeking to align myself with a company that values teamwork, commitment, and encourages professional development and growth

Overview

8
8
years of professional experience

Work History

Workforce Career Coach

Eckerd Connects
09.2022 - Current
  • Provide ongoing guidance to over 40 active participants and support to participants in follow-up status throughout job search and onboarding process.
  • Assist clients with establishing and building successful job search strategies cultivating professional networks to increase job opportunities.
  • Counsel clients one-on-one regarding current situations, desires, aptitudes, education, and employment history.
  • Work with job seekers to determine job targets based on skills and personality
  • Develop Individual Employment Plans with job seekers and implement job coaching plans for clients with diverse career goals.

Administrative Office Specialist II

Department Of Motor Vehicles
02.2022 - 09.2022
  • Responsible for delivering direct customer services to motor vehicle drivers, dealers, and motor carriers for deliverables such as vehicle registrations, tags, licenses, titles, tax collections, and other related DMV services.
  • Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
  • Assisted coworkers and staff members with special tasks on daily basis.

Residential Aide

Chesterfield County MHSS
03.2019 - 12.2020
  • Enhanced skills by actively participating in employee training quarterly, and yearly, and taking refresher classes to improve skills.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance their quality of life.
  • Planned, prepared, and served meals and snacks to 5 residents according to prescribed diets.
  • Offered support for clients' mental and emotional needs to physical outcomes and overall happiness.
  • Monitored and assisted residents through individual service plans.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Direct Support Staff

Chesterfield County MHSS
07.2015 - 03.2019
  • Developed rapport with 5 clients to create safe and trusting environment for care.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Education

Certificate of Completion - Pharmacy Technician

Community College Workforce Alliance
Richmond, VA
05.2021

Bachelor of Science - Psychology

Troy University
Troy, AL
07.2014

Associate of Science - Pharmacy Technician

Georgia Perimeter College
Decatur, GA
05.2013

Skills

  • Communication
  • Service Plans
  • Work Experience Programs
  • Job Fairs
  • Customer Experience
  • Computer
  • Microsoft Office

Timeline

Workforce Career Coach

Eckerd Connects
09.2022 - Current

Administrative Office Specialist II

Department Of Motor Vehicles
02.2022 - 09.2022

Residential Aide

Chesterfield County MHSS
03.2019 - 12.2020

Direct Support Staff

Chesterfield County MHSS
07.2015 - 03.2019

Certificate of Completion - Pharmacy Technician

Community College Workforce Alliance

Bachelor of Science - Psychology

Troy University

Associate of Science - Pharmacy Technician

Georgia Perimeter College

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Jamille Harris