Jamille Rose Igne
Customer Care/Life Insurance Agent
Clarksville,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Life Insurance Agent
American Income Life
12.2023 - 07.2024
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Maintained high standards of customer service by building relationships with clients.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales by 10-20%.
Apprentice Optician
America's Best Contacts and Eyeglasses
07.2022 - 07.2023
- Updated display frames with newest styles.
- Maintained an organized and up-to-date inventory of frames, lenses, and accessories for efficient customer service.
- Enhanced workplace efficiency by cleaning and maintaining optical equipment, ensuring proper function for daily use.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Educated clients on proper eye wear care and maintenance to extend the lifespan of their glasses or contact lenses.
- Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
Medical Assistant
North Clarksville Medical Center
05.2020 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Apparel Associate
Walmart
06.2017 - 11.2017
- Participated in ongoing product training sessions to maintain current knowledge of trends, styles, and available products in the apparel industry.
- Enhanced team performance by collaborating with colleagues to achieve daily sales goals and complete tasks efficiently.
- Handled high-pressure situations calmly when dealing with difficult customers while still providing exemplary customer service.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
Education
Life Insurance
Exam FX
Associate of Science - Medical Assistant
Purdue University Global
04.2019 - 05.2020
Bachelor of Science - Medical Laboratory Science
Lyceum Northwestern University
04.2011 - 03.2012
Bachelor of Science - Medical Laboratory Science
University of Pangasinan-PHINMA
01.2009 - 01.2011
High School Diploma -
Coliling National High School
06.2004 - 04.2008
Skills
- Call center experience
- Complaint handling
- Reporting and analysis
- Live chat support
- Product knowledge
- Adaptability and flexibility
- Customer support
Certification
CCMA - Certified Clinical Medical Assistant
Timeline
Life Insurance Agent
American Income Life
12.2023 - 07.2024
Apprentice Optician
America's Best Contacts and Eyeglasses
07.2022 - 07.2023
Medical Assistant
North Clarksville Medical Center
05.2020 - 05.2022
Associate of Science - Medical Assistant
Purdue University Global
04.2019 - 05.2020
Apparel Associate
Walmart
06.2017 - 11.2017
Bachelor of Science - Medical Laboratory Science
Lyceum Northwestern University
04.2011 - 03.2012
Bachelor of Science - Medical Laboratory Science
University of Pangasinan-PHINMA
01.2009 - 01.2011
High School Diploma -
Coliling National High School
06.2004 - 04.2008
Life Insurance
Exam FX
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