Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

VERRARICKA HOSEA

Oakland Park,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Life Insurance AgentHealth Insurance AdvisorCustomer Service/Sales Rep

Work Type

Full Time

Location Preference

RemoteHybrid
Location: Oakland Park, FL, US
Open to relocation: Yes

Salary Range

$45000/yr - $200000/yr

Summary

Dynamic and results-driven Customer Service Representative with over 10 years of experience in account management and sales. Recognized for exceptional presentation and communication skills, along with a strong ability to solve problems effectively. Committed to delivering outstanding service to customers promptly while consistently enhancing revenue and elevating customer satisfaction. Proven track record of collaborating to drive business success and foster long-lasting client relationships.

Overview

13
13
years of professional experience

Work History

Life Insurance Agent

U.S. Final Expenses
Fort Lauderdale, FL
06.2024 - Current
  • Created personalized life insurance solutions to effectively address client requirements and financial aspirations.
  • Executed comprehensive evaluations of clients' financial circumstances and advised on suitable coverage alternatives.
  • Instructed clients on policy features, benefits, and claims processes to improve comprehension and satisfaction.
  • Maintained accurate records of client interactions and policy details using CRM software for improved tracking.
  • Maintained high standards of customer service by building relationships with clients.
  • Trained new agents on best practices for client engagement and sales techniques,
  • Collaborated with verification team to ensure timely processing of applications and approvals.
  • Contribute to positive team environment by sharing best practices and success strategies.

Health Insurance Advisor

Nationwide Health Insurance
Fort Lauderdale, FL
12.2021 - 06.2024
  • Sourced and identified clients through provided leads.
  • Monitored and maintained protection of client personal information following HIPAA privacy and security standards.
  • Conducted regular huddles to strengthen training retention and promote knowledge sharing among team members.
  • Advised clients on health insurance options to meet individual needs and goals.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
  • Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.

Customer Service/Sales Rep

TMOBILE-IQOR
Fort Lauderdale, FL
08.2013 - 02.2021
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Made outbound calls to ensure customer had no lingering concerns.
  • Collaborated with team to encourage open sharing of best practices and escalation techniques.
  • Protecting personal information such as social security number, birthdates, and banking.
  • Set retail appointments for sales, upgrades, and repairs of devices.
  • Trained and developed new team members on customer service initiatives and operational procedures.
  • Addressed all customers concerns, while resolving issues quickly and efficiently.
  • Maintain knowledge of all the company’s products, plans, and pricing to best recommend for the needs of customer.
  • Meeting and exceeding monthly goals set by company.
  • Listened to agents calls and provided feedback to boost performance.
  • Processed payments.
  • Updated account info per customer. (Banking info, address change, authorized users, child guard.)

Education

Associate - Medical Assistant

Virginia College
Pensacola, FL
05-2013

Skills

  • Problem Solving
  • Relationship building, excellent team player
  • Time management
  • Product Knowledge
  • Quick-learner and able to adapt to changes
  • Insurance policy sales
  • Client service
  • Life insurance sales
  • Active listening
  • Call center experience
  • Computer proficiency

Timeline

Life Insurance Agent

U.S. Final Expenses
06.2024 - Current

Health Insurance Advisor

Nationwide Health Insurance
12.2021 - 06.2024

Customer Service/Sales Rep

TMOBILE-IQOR
08.2013 - 02.2021

Associate - Medical Assistant

Virginia College

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VERRARICKA HOSEA