Genesis Gonzalez
Irving
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
Work History
Life Insurance Agent
Optim America
Irving
07.2025 - Current
- Educated clients on life insurance options and benefits.
- Developed personalized financial plans based on client needs.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Communicated with clients to understand needs and identify best policies for each case.
Online remote sales costumer service
Mayha cosmetics
Irving
05.2024 - 10.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Costumer service assistant manager
Remake
Irving
08.2020 - 09.2025
- Assisted customers with product inquiries and service requests.
- Managed customer complaints to ensure satisfaction and resolution.
- Processed transactions accurately using point-of-sale systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Collaborated closely with colleagues to meet customer needs.
- Provided product knowledge to customers through effective communication.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Trained new staff on customer interaction protocols and company policies.
State Farm
Costumer Service
Irving
01.2018 - 09.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
Remote costumer service
Practice hwy
Irving
02.2017 - 09.2019
- Provided excellent customer service by promptly responding to inquiries regarding services offered.
- Led a team of professionals in providing high quality customer service across all channels.
- Created a customer service training program for all regional staff members.
- Assisted in developing marketing materials that highlighted key features of the organization's commitment to providing outstanding customer service.
- Trained new employees on company policies related to customer service practices.
- Provided excellent customer service at all times in a friendly manner.
- Provided excellent customer service by greeting and engaging with customers in a friendly manner.
- Provided excellent customer service to patients by answering questions about their appointments or health care concerns.
- Advised customers on best practices when utilizing our products or services.
- Answered inquiries from customers regarding flight schedules and services.
Education
North Lake College
Irving, TXSkills
- Customer service
- Team collaboration
- Problem solving
- Project management
- Effective communication
- Multitasking Abilities
- Calm under pressure
- Problem-solving
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Life Insurance Agent
Optim America
07.2025 - Current
Online remote sales costumer service
Mayha cosmetics
05.2024 - 10.2025
Costumer service assistant manager
Remake
08.2020 - 09.2025
State Farm
Costumer Service
01.2018 - 09.2025
Remote costumer service
Practice hwy
02.2017 - 09.2019
North Lake College