Isaiah Keesee
Toledo,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Family First Life
09.2023 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Customer Service Representative
Marc Fisher Footwear-Remote
01.2023 - 11.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
13B Cannon Crewmember
U.S. Army-Fairbanks, AK
11.2019 - 03.2023
Education
Diploma -
Bowsher High School
06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Complaint resolution
- Customer satisfaction measurement
Certification
Insurance, 08/01/23, 08/01/25
Affiliations
- Family First Life
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Life Insurance Agent
Family First Life
09.2023 - Current
Customer Service Representative
Marc Fisher Footwear-Remote
01.2023 - 11.2023
13B Cannon Crewmember
U.S. Army-Fairbanks, AK
11.2019 - 03.2023
Diploma -
Bowsher High School
Similar Profiles
Andrew HyunAndrew Hyun
INSURANCE BROKER at Family First LifeINSURANCE BROKER at Family First Life
NATALIE BUBNIAKNATALIE BUBNIAK
Insurance Broker at Family First LifeInsurance Broker at Family First Life
Jared SmithJared Smith
Independent Insurance Producer at Family First LifeIndependent Insurance Producer at Family First Life
THOMAS MORANTHOMAS MORAN
Life Insurance Agent at Family First LifeLife Insurance Agent at Family First Life
Toby SmithToby Smith
Plumbing Apprentice at E&K ContractorsPlumbing Apprentice at E&K Contractors