Jamilya Owens
Dallas,TX
Summary
Customer Service Representative with over 5 years of experience in telephone customer service, including sales, billing, and customer care. Familiar with major customer service software, conflict resolution, and posses a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in any company.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Spectrum
Irving, TX
05.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Consulted with customers to resolve service and billing issues.
- Maintained accurate records of all transactions related to billing activities.
Outbound Customer Service Representative
Support Ninja
Dallas, TX
02.2021 - 05.2023
- Goal of 250+ outbound calls per day.
- Set hearing appointments for elderly patience in different states.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Maintained current knowledge of company's products and services.
Customer Service Representative
Chewy.com
Richardson, TX
01.2020 - 02.2021
- Provided exceptional customer service experience to customers, and assisted them in setting up subscription plans.
- Both phone and email agent ; Handled 50+ emails & around 30+ calls per day
- Maintained a high level of customer satisfaction through effect verbal and written communication skills
- Effectively negotiated customer solutions surrounding subscriptions, resulting in boosted subscription us of 13%
- Data entry
Customer Service Representative
NTTA (swc)
Carrollton, TX
04.2018 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about Tollway accounts and Zipcash bills.
- Listen attentively to caller needs ensure a positive customer experience.
- Access electronic cataloging systems to search product information.
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call avoiding further escalation.
Education
High School Diploma -
Plano Sr High School
Plano, TX05-2018
Skills
- Account Updating
- Data Entry
- Information Security
- Inbound and Outbound Calling
- Complaint Resolution
- Appointment Scheduling
- Microsoft Outlook
- Service Upselling
- Researching
- Computer Proficiency
Timeline
Customer Service Representative
Spectrum
05.2023 - Current
Outbound Customer Service Representative
Support Ninja
02.2021 - 05.2023
Customer Service Representative
Chewy.com
01.2020 - 02.2021
Customer Service Representative
NTTA (swc)
04.2018 - 01.2020
High School Diploma -
Plano Sr High School