Jamir Smallwood
Amityville,USA
Overview
3
3
years of professional experience
Work History
Stock Room Associate
Finish Line
Albany, NY
03.2026 - Current
- Organized stockroom inventory to enhance accessibility and efficiency.
- Collaborated with team members to streamline restocking processes and improve workflow.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
Customer Service representative
Nordstrom
Garden City, Ny
12.2025 - 01.2026
- Resolved customer inquiries promptly, achieving a significant reduction in response times and improving overall service efficiency.
- Partnered with team members to streamline checkout processes, leading to smoother transactions and heightened customer loyalty.
- Engaged with customers to foster a welcoming environment, contributing to a positive shopping experience and repeat business.
- Cultivated strong relationships with customers, enhancing satisfaction and encouraging brand loyalty through personalized service.
Retail Cashier
Dicks Sporting goods
Albany
11.2025 - 12.2025
- Provided excellent customer service by assisting shoppers with inquiries, enhancing their shopping experience and fostering customer loyalty.
- Processed transactions efficiently, ensuring accurate cash handling and reducing wait times, contributing to a smoother checkout process.
- Maintained a positive attitude while engaging with customers, creating a welcoming environment that encouraged repeat visits.
Service Experience Representative
Nordstrom
Garden City, NY
06.2025 - 08.2025
- Improved customer check-in process to reduce wait times and boost repeat visits with measurable results.
- Collaborated with team to standardize service steps, increasing task completion consistency across shifts.
- Resolved customer issues promptly, restoring satisfaction and maintaining strong brand perception.
- Trained new hires on customer interaction standards, strengthening team performance and service quality.
Head Counselor
Luhi summer programs
06.2024 - 08.2024
- Responsibly led groups of 12 or more children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Went on adventures on the road with campers to places such as Urban Air, Splish Splash, and Six Flags.
- Fostered a supportive environment by leading team-building exercises among counselors, enhancing communication and collaboration skills.
- Boosted camper satisfaction rates by regularly soliciting feedback and adjusting programming accordingly.
Assistant Counselor
Luhi summer programs
06.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Responsibly led groups of 12 or more children safely through a variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
- Went on adventures on the road with campers to places such as Urban Air, Splish Splash, and Six Flags.
- Thanks to experience given at Luhi Summer programs, learned how to become more vocal and a better leader.
Assistant Coach
South Nassau Developmental Sports
04.2023 - 07.2023
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Organized team-building activities to foster camaraderie and trust among players, leading to improved on-field chemistry.
- Developed tailored workout plans for individual athletes to improve their physical strength.
Education
Criminal Justice
University At Albany
Albany, NY05.2028
High School Diploma - undefined
Long Island Lutheran Middle and High School
Brookville06.2024
Skills
- Microsoft Office excel (Expert)
- Word (Expert)
- Public speaking (Expert)
- Organizational skills (Expert)
- Time management (Expert)
Languages
ENGLISH (Expert)
SPANISH (Skillful)
Timeline
Stock Room Associate
Finish Line
03.2026 - Current
Customer Service representative
Nordstrom
12.2025 - 01.2026
Retail Cashier
Dicks Sporting goods
11.2025 - 12.2025
Service Experience Representative
Nordstrom
06.2025 - 08.2025
Head Counselor
Luhi summer programs
06.2024 - 08.2024
Assistant Counselor
Luhi summer programs
06.2023 - 08.2023
Assistant Coach
South Nassau Developmental Sports
04.2023 - 07.2023
High School Diploma - undefined
Long Island Lutheran Middle and High School
Criminal Justice
University At Albany