Summary
Overview
Work History
Education
Skills
Certification
Licenses
Timeline
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Jamira Armstrong

1701 Towne Crossing Blvd Apt 823 Mansfield,TX

Summary

Accomplished Benefit Advisor with a proven track record at Willis Towers Watson, enhancing employee satisfaction and maximizing cost savings through strategic benefits administration. Demonstrates exceptional compliance knowledge and ethics, coupled with goal-oriented focus and adeptness in benefits administration. Expert in managing sensitive information and providing top-notch customer service, showcasing a perfect blend of hard and soft skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Benefit Advisor

Willis Towers Watson
06.2024 - Current
  • Improved overall employee satisfaction by addressing concerns regarding benefit plans promptly and effectively.
  • Coordinated seamless transitions between benefit plan providers for clients, minimizing disruptions and ensuring smooth coverage continuation.
  • Served as a knowledgeable resource for colleagues, sharing industry insights and best practices for enhanced team performance.
  • Maximized cost savings by conducting regular audits of existing benefits programs and making strategic adjustments as needed.
  • Managed approximately 30 incoming calls and emails per day from customers.

Office Manager

A.W. Brown Leadership Academy
11.2014 - 11.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed over 100 staff members daily attendance and time.

Education

GED -

Duncanville High School
Duncanville, TX
05.2005

Some College (No Degree) - Kinesiology

Trinity Valley Community College
Athens, TX

Skills

  • Goal-Oriented
  • Compliance knowledge
  • Ethics and integrity
  • Benefits Administration
  • Communication skills
  • Detail Oriented
  • Customer Service Skills
  • Multitasking
  • Analytical skills

Certification

State Farm Policy Certification

State Farm Estimatics Certification

State Farm Auto Certification

Licenses

Texas Health & Life License

Texas Insurance Adjuster License

Mississippi Insurance Adjuster License

Louisiana Insurance Adjuster License

Michigan Insurance Adjuster License

Alabama Insurance Adjuster License


Timeline

Benefit Advisor

Willis Towers Watson
06.2024 - Current

Office Manager

A.W. Brown Leadership Academy
11.2014 - 11.2023

GED -

Duncanville High School

Some College (No Degree) - Kinesiology

Trinity Valley Community College

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