Samuel Owusu
Fort Worth,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefit Advisor
Willis Towers Watson (One Exchange)
08.2015 - 12.2023
- Educated customers on insurance plans, programs and costs, providing clear explanations and addressing any questions to ensure informed decision-making.
- Enrolled clients into insurance plans and programs, ensuring accurate processing and adherence to company policies.
- Leveraged conflict resolution skills to address and resolve client concerns, ensuring positive outcomes and maintaining high levels of client satisfaction.
- Consistently met or exceeded assigned sales quotas by effectively marketing our company's range of services.
- Collaborated with insurance carriers to ensure customers received the best possible coverage options and pricing.
Customer Support
Revo America
01.2013 - 08.2015
- Delivered exceptional customer service via phone, email, and chat, ensuring prompt and professional assistance.
- Assisted customers with product installation, troubleshooting, and usage questions, demonstrating strong technical support and problem-solving skills.
- Tracked and followed up with customers after issue resolution to ensure high levels satisfaction and identify opportunities for service improvement.
- Assessed customers' needs and provide tailored assistance and information on product features enhancing their overall experience.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Clerk
UPS Freight
07.2009 - 01.2013
- Utilized advanced industry software tools to manage shipment scheduling, tracking, and overall workflow efficiently while minimizing the risk of errors or missed deadlines.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Implemented process improvements to enhance workflow efficiency and reduce errors in dock operations.
Education
High School Diploma -
Mansfield Timberview High School
Arlington, TXSkills
- Goal-Oriented
- Problem-Solving
- Multitasking
- Communication
- Attention to Detail
- Active Listening
- Patience
- Critical thinking
Certification
- Life and Health Insurance
Timeline
Benefit Advisor
Willis Towers Watson (One Exchange)
08.2015 - 12.2023
Customer Support
Revo America
01.2013 - 08.2015
Clerk
UPS Freight
07.2009 - 01.2013
High School Diploma -
Mansfield Timberview High School