JAMIRA ENGLAND
Prattville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Afni Inc, Verizon
01.2024 - 01.2025
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Health Care Sales Rep
Lincare Healthcare
10.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Generated additional sales opportunities with upselling and cross-selling techniques
- Expanded customer base through cold calling, networking, and relationship building
- Increased sales revenue by identifying and targeting high-potential accounts
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions
Claims Representative
BroadPath Healthcare
02.2023 - 10.2023
- Worked productively in fast-moving work environment to process large volumes of claims
- Researched and analyzed complex claims to determine next steps and possible outcomes
- Followed up with customers on unresolved issues
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution
- Updated claims system to track claim status and provide relevant information to other department
Tax Associate
TurboTax
01.2022 - 01.2023
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits
- Participated in continuing education courses to maintain professional knowledge and certifications as a Tax Associate
Covid Customer Service Representative
MCI Telecommunications
01.2020 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
Call Center Representative
Nissan North America, Inc.
12.2017 - 12.2019
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Assistant Manager
Journeys Shoe Store
01.2015 - 11.2017
- Delegated daily tasks to team members to optimize group productivity
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Evaluated performance of team members and provided consistent coaching to improve skills
Education
Bachelor Of Communications -
Miles College
Fairfield, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center operations
- Customer communications
- Payment processing
- Technical support
- Quality control
- Sales expertise
- Technical troubleshooting
- Documentation and reporting
- HIPAA compliance
- Patient education
- Patient confidentiality
- Compliance management
- Medical billing
- Adult CPR
- Infant CPR certification
- Staff training and development
- Retail operations
Certification
Medical billing and coding
Medical assistant
Timeline
Customer Service Representative
Afni Inc, Verizon
01.2024 - 01.2025
Health Care Sales Rep
Lincare Healthcare
10.2023 - 01.2024
Claims Representative
BroadPath Healthcare
02.2023 - 10.2023
Tax Associate
TurboTax
01.2022 - 01.2023
Covid Customer Service Representative
MCI Telecommunications
01.2020 - 12.2021
Call Center Representative
Nissan North America, Inc.
12.2017 - 12.2019
Assistant Manager
Journeys Shoe Store
01.2015 - 11.2017
Bachelor Of Communications -
Miles College
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