Ja'Miracle Mahoney
Shreveport,Louisiana
Summary
Hospitality professional prepared for this role with history of enhancing guest experiences and boosting repeat patronage. Known for seamless collaboration with team members and adapting to dynamic service needs. Excellent communication skills and friendly demeanor always ensure guest satisfaction and welcoming atmosphere.
Experienced with providing attentive and personalized service to guests in fast-paced environment. Utilizes strong multitasking skills to manage orders and maintain high level of service. Track record of building rapport with patrons, ensuring repeat visits, and contributing to positive team dynamic.
Overview
4
4
years of professional experience
Work History
Cocktail Server
Horseshoe Casino & Hotel
01.2023 - 08.2024
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Communicated with guests to record orders and assess needs.
Help Desk Technician
RMantra Solutions Inc.
11.2020 - 11.2022
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Helped streamline repair processes and update procedures for support action consistency
- Patched software and installed new versions to eliminate security problems and protect data
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
Education
Highschool Diploma -
C E Byrd High School
Shreveport, LA08.2020
Skills
- Customer service
- Cash handling
- Handling large groups
- Alcohol awareness
- Speed and efficiency
- Exceptional customer service
- Computer literacy
- Time management
- Microsoft excel
- Microsoft word
- Communication skills
- Excellent Communication Skills
Timeline
Cocktail Server
Horseshoe Casino & Hotel
01.2023 - 08.2024
Help Desk Technician
RMantra Solutions Inc.
11.2020 - 11.2022
Highschool Diploma -
C E Byrd High School
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