Jamiya Moore
Cartersville ,GA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walmart through diligent order fulfillment and exceptional communication. Mastered product picking and online order processing, significantly boosting efficiency. Demonstrated patience and empathy, ensuring a loyal client base and high satisfaction ratings. Skilled in decision-making, consistently delivering beyond expectations.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
05.2022 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Participated in team meetings and staff training sessions.
Drive-Thru Cashier
Hardee's Restaurant
03.2021 - 05.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Developed strong communication skills while interacting with diverse clientele daily.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Followed company policies and procedures regarding cash handling.
- Resolved problems with orders quickly and offered refund or replacement.
Education
Bachelors - Social Work
Savannah State University
Savannah, GAGED -
Cartersville High School
Cartersville, GA05.2021
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Online order processing
- Decision-making
Timeline
Online Personal Shopper
Walmart
05.2022 - Current
Drive-Thru Cashier
Hardee's Restaurant
03.2021 - 05.2022
Bachelors - Social Work
Savannah State University
GED -
Cartersville High School