Jamma Rios
Flora,IN
Summary
Dynamic Program Supervisor with a proven track record at Mentor Network, excelling in staff development and program management. Recognized for enhancing team productivity through effective communication and organizational skills. Adept at eligibility determination, ensuring compliance while delivering exceptional service. Committed to fostering a collaborative environment that drives success.
Overview
21
21
years of professional experience
Work History
Program Supervisor
Mentor Network
01.2020 - Current
- Provided leadership, guidance and support to staff members.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Enhanced team productivity through effective delegation, task prioritization, and clear communication.
- Scheduling caregivers in the programs to ensure proper care.
- Assist individuals with medical appointments, legal appointments, behavioral support meetings.
Commercial Janitorial Cleaner
RK General Cleaning LLC
01.2014 - 12.2019
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Upheld strict standards of confidentiality when working in sensitive areas such as executive offices and secure facilities.
- Maintained company reputation for reliability through consistent punctuality, professionalism, and commitment to meeting expectations on every job assignment.
Eligibility Specialist
FSSA State of Indiana Department of Family Service
01.2012 - 12.2012
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Interviewed applicants and explained scope of different available benefits.
Lead Coordinator
Indiana Mentor Network
04.2004 - 11.2012
Education
High School Diploma -
McCutcheon High School
Lafayette, IN05-1999
Skills
- Program management
- Staff evaluation
- Office administration
- Eligibility determination
- Interviewing skills
- Written and verbal communication
- Attention to detail
- Organizational skills
- Excellent communication
- Reliability
Timeline
Program Supervisor
Mentor Network
01.2020 - Current
Commercial Janitorial Cleaner
RK General Cleaning LLC
01.2014 - 12.2019
Eligibility Specialist
FSSA State of Indiana Department of Family Service
01.2012 - 12.2012
Lead Coordinator
Indiana Mentor Network
04.2004 - 11.2012
High School Diploma -
McCutcheon High School
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