Jamol D. Rouse
Queens,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Field Service Technician
Canon Solutions America- CANON USA
Queens, New York
10.2024 - Current
- Performed regular maintenance on printers to ensure optimal performance.
- Replaced parts for malfunctioning printers, such as fusers and toner cartridges.
- Provided technical support to customers regarding their printer-related questions or concerns.
- Diagnosed and repaired errors in printer software systems.
- Repaired broken components of laser printers, such as drums and transfer belts.
- Maintained records of all service calls and repairs performed on each printer model type.
Office Equipment Technician
Precision Document Solutions
Queens, New York
01.2024 - Current
- Performed preventative maintenance on office equipment such as printers, scanners, and copiers.
- Installed new hardware, software and configured systems according to customer specifications.
- Maintained accurate records of service calls, repairs and parts inventory.
- Conducted quality assurance testing on all newly installed or repaired equipment prior to customer delivery.
- Managed inventory control processes including ordering supplies, stocking shelves and tracking usage data.
Field Technician
Lexmark International, Inc
Queens, NY
10.2020 - 10.2023
- Serviced and repaired designated equipment to meet company standards and specifications.
- Verified system functionality by testing equipment and connections, identifying and correcting problems.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Kept records of parts and equipment used in projects to update inventory.
- Installed software applications according to customer specifications.
Office Equipment Technician
Precision Document Solutions
Brooklyn, NY
07.2017 - 10.2020
- Removed malfunctioning components and replaced with new or refurbished parts.
- Assessed and identified issues and quickly resolved to restore functionality.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Provide technical assistance for over a thousand users remotely, with on-site visits and via telephone
- Communicated regularly with high level Executives, I.T. and telecom staff to ensure open feedback and efficiency
Education
Associate of Applied Science - Industrial Electronics Technology
H. Councill Trenholm State Community College
Montgomery, ALSkills
- Preventative maintenance
- System design
- Materials management
- Quality assurance controls
- Equipment maintenance
- Self-motivated
Timeline
Field Service Technician
Canon Solutions America- CANON USA
10.2024 - Current
Office Equipment Technician
Precision Document Solutions
01.2024 - Current
Field Technician
Lexmark International, Inc
10.2020 - 10.2023
Office Equipment Technician
Precision Document Solutions
07.2017 - 10.2020
Associate of Applied Science - Industrial Electronics Technology
H. Councill Trenholm State Community College