Jamu Ford
Bronx,NY
Summary
Accomplished Senior Ophthalmic Technician with a proven track record at Optum, enhancing patient outcomes through expert glaucoma management and strong patient education. Skilled in utilizing advanced ophthalmic equipment and leading team efforts, significantly improving diagnostic accuracy and patient satisfaction. Demonstrates exceptional multitasking abilities and a commitment to excellence in eye care.
Overview
12
12
years of professional experience
Work History
Senior Ophthalmic Technician
Optum, UnitedHealth Group, Caremount Medical
02.2019 - Current
- Promoted excellent patient outcomes, assisting in the diagnosis and treatment of various ocular conditions including glaucoma, cataracts, macular degeneration, corneal disorders and thyroid eye diseases.
- Managed inventory levels efficiently to ensure adequate supply of necessary materials for all clinical operations without excess waste or stockouts.
- Applied eye medications and drops to dilate pupils in preparation for full, diabetic, open angled glaucoma, amd and various examinations.
- Triaged phone calls from patients to determine future appointment order of importance.
- Trained, educated and supervised new technicians which led to increased uniformity and understanding of patient work-ups and decreased total time patient spent in appointments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Organized and controlled patient flow by overseeing Ophthalmologist's daily schedules and revising as needed.
Ophthalmic Technician/ Jr. Ophthalmic Imager
Columbia Doctors Ophthalmology
05.2017 - 02.2019
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Assisted ophthalmologists in performing complex ocular procedures, ensuring high-quality patient outcomes.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Improved patient satisfaction by providing efficient and accurate diagnostic testing. Diagnostics such as, but not limited to: Cirrus OCT's, Atlas Corneal Topography, IOL Master and more.
Ophthalmic Technician
Hudson Valley Eye Associates
02.2012 - 05.2017
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Ensured accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Contributed to the success of eye surgeries by preparing patients and ensuring proper pre-operative procedures were followed.
- Measured and recorded visual acuity and color vision testing.
Education
Associate of Arts - Business Administration And Management
Gwynedd Mercy University
Philadelphia, PAEnglish Literature
Seton Hall University
South Orange, NJHigh School Diploma -
Woodrow Wilson High School
Camden, NJ06.1993
Skills
- Glaucoma Management Experience
- Strong Patient Education
- Skilled in Fundus Photography
- Visual Field Testing Expertise
- Corneal Topography Proficiency
- Intraocular Pressure Monitoring
- Pachymetry Measurement Expertise
- Appointment management
- Chart documentation
- Ophthalmic equipment expertise
- Ocular measurements
- Manual refractions
- Diagnostic Testing
- Supply Restocking
- Amsler grid testing
- Multitasking
- Color vision assessment
- Visual acuity testing
- Team building
- Advanced Ophthalmic Knowledge
Timeline
Senior Ophthalmic Technician
Optum, UnitedHealth Group, Caremount Medical
02.2019 - Current
Ophthalmic Technician/ Jr. Ophthalmic Imager
Columbia Doctors Ophthalmology
05.2017 - 02.2019
Ophthalmic Technician
Hudson Valley Eye Associates
02.2012 - 05.2017
Associate of Arts - Business Administration And Management
Gwynedd Mercy University
English Literature
Seton Hall University
High School Diploma -
Woodrow Wilson High School
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