Ja'mya Jones
Tampa
Summary
Proactive and customer-focused, I excelled at Walmart as a Digital Shopper, enhancing customer satisfaction through efficient order fulfillment and adept handling of substitutions. I significantly contributed to streamlining shopping experiences. My approach has enabled me to form a commitment to service excellence.
Overview
2
2
years of professional experience
Work History
Digital Shopper
Walmart
07.2024 - Current
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Found other productive tasks around the department and store to do on idle days.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Digital Shopper
Walmart
07.2023 - 07.2024
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
Pinellas Park High School
Largo, FL05-2020
Dental Hygiene
St. Petersburg College
Clearwater, FL05-2028
Skills
- Order fulfillment
- Deadline driven
- Returns management
- Prioritizing orders
- Customer service
- Verifying order accuracy
- Multitasking
Timeline
Digital Shopper
Walmart
07.2024 - Current
Digital Shopper
Walmart
07.2023 - 07.2024
High School Diploma -
Pinellas Park High School
Dental Hygiene
St. Petersburg College
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