Ja’myah Baker
Tallahassee,Florida
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Skyes- Romote
07.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Infant Room Teacher
Child Development Daycare
12.2021 - 08.2022
- As an infant-room teacher I was responsible in all the aspects of the educational aspects of each individual child enrolled in my class
- With care ranging from physical to emotional I was able to pinpoint each students' needs on a day-to-day basis
Crew Trainer
McDonald's
05.2020 - 11.2021
- As a McDonald's Crew Trainer, I played a critical role in being a part of the team
- Not only was I tasked with greeting customers, helping them with their orders and manually running the register
- I trained members of the crew
- Whether they were new crew members or crew members who simply forgot how to complete a task
Community Center Worker
Community Center
07.2020 - 10.2021
- As a community center worker, I was responsible for checking in community members
- If members of the community were already frequent visitors, I was able to schedule meetings for their organizations
- With these tasks I was able to not only build connections with people in my community, but I was able to gain an experience of a lifetime with the different personalities channeling my high energy
Education
Diploma -
Fort Meade Middle Senior High School
Associate Degree -
Tallahassee Community College
05.2022
Skills
- Leadership
- Communication
- Problem solving skills
- Microsoft Office suite
References
- Chad Patterson, Cpatterson@fsu.edu, (850)-597-1744
- Demya Carlton, Demyacarlton1@gmail.com, (863)-640-6085
- Jada Baker, Jadabaker17@yahoo.com, (863)-267-4123
- Ronique Wright, (863)-307-7759
Notableskills
- Leadership
- Communication
- Problem solving skills
- Microsoft Office suite
- Computer Proficiency
Timeline
Customer Service Representative
Skyes- Romote
07.2023 - 09.2024
Infant Room Teacher
Child Development Daycare
12.2021 - 08.2022
Community Center Worker
Community Center
07.2020 - 10.2021
Crew Trainer
McDonald's
05.2020 - 11.2021
Diploma -
Fort Meade Middle Senior High School
Associate Degree -
Tallahassee Community College