Jamyia Farley
Houston,TX
Summary
Dynamic Inventory Specialist with a proven track record at Diag Flex, enhancing inventory accuracy through meticulous cycle counts and effective data entry. Leveraging strong interpersonal skills and teamwork, I improved productivity and maintained a safe work environment, ensuring operational excellence and customer satisfaction. Proficient in Microsoft Office and problem resolution.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Inventory Specialist
Diag Flex
06.2025 - 08.2025
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
Apple Technical Support Representative
Apple
01.2023 - 10.2023
- Demonstrated patience when working with frustrated or dissatisfied clients, focusing on finding effective solutions to their problems.
- Maintained up-to-date knowledge of Apple products, software updates, and emerging technologies to provide accurate information to customers.
- Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
- Conducted training sessions for new hires, ensuring their proficiency in Apple product support techniques.
- Resolved complex technical issues for clients through effective troubleshooting and problem-solving techniques.
- Provided remote support to customers via phone, email, chat, or screen-sharing applications as needed.
- Effectively translated complex technical information into user-friendly language for customers lacking advanced expertise.
- Collaborated with team members to share knowledge and develop solutions for complex technical problems.
- Managed high call volume while maintaining a focus on quality service and customer satisfaction.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helped streamline repair processes and update procedures for support action consistency.
Education
High School Diploma -
Westbury High School
Houston, TX08-2027
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Inventory organization
- Strong interpersonal skills
- Record maintenance
- Data entry
- Team leadership
- Payment processing
- Team collaboration
- Phone and email etiquette
- Registration and admissions
- Information collection
- System updating
- Flexible schedule
- Work quality evaluation
- Money handling
- [Language] fluency
- Friendly and outgoing
- Microsoft office
- Computer skills
- Call center operations
- Understanding customer needs
- Professional telephone demeanor
- Problem resolution
- Remote office availability
- Workflow optimization
Timeline
Inventory Specialist
Diag Flex
06.2025 - 08.2025
Apple Technical Support Representative
Apple
01.2023 - 10.2023
High School Diploma -
Westbury High School