Jan Coulson
Manchester,PA
Summary
Dynamic Receptionist Administrator with proven expertise at SpiriTrust Lutheran, excelling in client relations and inventory management. Enhanced office efficiency through effective document organization and proactive call handling. Recognized for fostering a welcoming environment and maintaining high standards of professionalism, contributing to improved customer satisfaction and streamlined operations.
Overview
15
15
years of professional experience
Work History
Receptionist Administrator
SpiriTrust Lutheran
York, PA
11.2014 - 02.2023
- Managed front desk operations, ensuring smooth daily workflows and exceptional customer service.
- Oversaw inventory management of office supplies, reducing costs through effective procurement strategies.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coding for billing supplies and services.
- Sorting of the mail and sending of the mail from various departments.
- Organized PPE and distribution of the various supplies to all the facilities when needed and kept track of the inventory.
- Called for maintenance of the copiers when needed.
- Kept track of petty cash
Receptionist Administrator
New Story School
York, PA
09.2011 - 08.2014
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Increased office security by updating visitor check-in procedures and protocols.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Oversaw inventory management of office supplies, reducing costs through effective procurement strategies.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist Administrator
AFLAC
York, PA
06.2008 - 12.2010
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Managed front desk operations, ensuring smooth daily workflows and exceptional customer service.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Enhanced efficiency of mail distribution, ensuring timely delivery and response.
- Ensured welcoming environment for visitors, contributing to positive first impressions.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
- Oversaw inventory management of office supplies, reducing costs through effective procurement strategies.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
York County Vocational Technical School
York, PA06-1974
Skills
- Reception management
- File organization
- Multi-line phone operation
- Reception area maintenance
- Mail handling
- Document scanning and digitization
- Document management
- Client relations
- Supply management
- Confidential information management
- Office equipment maintenance
- Policy enforcement
- Mail routing
- Facilities management
- Visitor assistance
- Call handling
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Documentation and recordkeeping
- Office management
- Inventory management
- Database administration
Timeline
Receptionist Administrator
SpiriTrust Lutheran
11.2014 - 02.2023
Receptionist Administrator
New Story School
09.2011 - 08.2014
Receptionist Administrator
AFLAC
06.2008 - 12.2010
High School Diploma -
York County Vocational Technical School