Jan Cruz Melendez
Tampa,FL
Summary
Dynamic professional with a proven track record in customer service and management, notably at Regal Cinemas. Excelled in creating hygienic environments, enhancing client satisfaction, and leading teams to success. Skilled in business management and verbal communication, adept at problem-solving and mentoring, ensuring high levels of customer loyalty and team productivity.
Overview
5
5
years of professional experience
Work History
Barber
Chino Barber Shop
01.2024 - Current
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
Customer Service Representative
Bahia Bakery
12.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Manager
Regal Cinemas
02.2021 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
Associate Of Science - Science in Barbering Degree
Summit Academy
Tampa, FL05.2021
Skills
- Quick learner
- Team collaboration
- Customer safety
- Verbal communication strength
- Cleaning and sanitation
- Strong leader
- Business management
- Opening and closing procedures
- Customer service
- Problem-solving
- Time management
- Training and mentoring
- Decision-making
- Cash handling
- Meticulous attention to detail
- New hire training
- Order taking accuracy
- Cleaning and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barber
Chino Barber Shop
01.2024 - Current
Manager
Regal Cinemas
02.2021 - 03.2022
Customer Service Representative
Bahia Bakery
12.2019 - 11.2022
Associate Of Science - Science in Barbering Degree
Summit Academy
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