JAN TAYLOR
Clarksville,Tennessee
Summary
District manager with multi-unit retail leadership experience, managing full P&L and store performance. Leads recruiting, coaching, compliance auditing, inventory control, and shrink reduction. Drives cross-store process improvements to support sales growth and operational consistency.
Overview
1
1
Certification
32
32
years of professional experience
Work History
District Manager
America's Best Contacts and Glasses
Nashville, Tennessee
04.2023 - Current
- Facilitated store operations across America’s Best Contacts & Glasses district locations to enhance overall efficiency.
- Tracked district sales plans, budgets, and daily operating reports.
- Analyzed financial data for each store in the district to identify areas for improvement and potential growth.
- Ensured compliance with optical retail policies, safety standards, and brand procedures to maintain operational integrity.
- Completed routine store visits to confirm compliance with company policies, standards, and regulations.
- Managed recruitment and hiring processes for district personnel., including recruitment, hiring, performance reviews, and disciplinary actions.
- Assisted managers with sales floor setup, customer service, and team guidance.
General Manager
America's Best Contacts and Glasses
Clarksville, TN
07.2017 - Current
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Maintained cohesive team environment with doctor partners through strong working relationships.
- Trained team members on the sales process and the product knowledge.
- Resolved customer concerns through clear communication and professional support.
- Assisted with interviewing and recruiting staff to support proper staffing levels.
- Monitored compliance with company policies and retail procedures.
General Manager
LensCrafters
Clarksville, TN
08.2013 - 07.2016
- Supported daily operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Tracked monthly sales and developed reports to inform strategic business development planning.
- Ensured compliance with policies and retail procedures to maintain operational integrity.
- Trained team members on sales processes and product knowledge to enhance customer engagement.
- Built team alignment with partner optometrists by improving communication, resolving issues, and educating staff on product and service benefits for patients.
- Mentored participants in the Excel 100 Program during Q1 and Q2 2015.
Territory Director- Tennessee Market
Visionworks
San Antonio, Texas
01.2006 - 01.2013
- Opened multiple locations and supervised 250 to 300 staff members through hiring, performance reviews, improvement plans, and disciplinary actions for managers.
- Achieved 5th ranking among all territories nationwide highest volume across all territories nationwide.
- Supported operations across 15 locations, covering sales training, audits, safety inspections, merchandise displays, payroll, budget administration, and full P&L management.
- Received multiple performance awards, including Outstanding Customer Service, Best Lab Performance across standards, quality, and profitability for 4 consecutive years, and March Madness for overall sales performance.
- Tested new POS system during initial launch and trained staff at 25 other locations on system use.
- Developed conversion manual with general manager to facilitate staff transition from old system to new system; implemented weekly training sessions for associates to share sales strategies and practice role-play and adopted companywide.
Optical District Manager
Wal-Mart Vision Center
Bentonville, Arkansas
01.1995 - 01.2006
- • Managed 12 optical locations across 4 states, supported 125 staff and 12 doctor partners, and handled daily sales review, payroll, budgets, plan-o-grams, and escalated customer concerns.
- • Recruited qualified opticians and optometrists, filling all open territory positions within the first 6 months.
- • Strengthened team communication, resolved partner and staff issues, educated employees on product and service benefits for patients.
- • Reduced inventory shrinkage from 2.3% to 0.25% in first year through regular counts and shrink action plans.
- • Recognized for effective operations and inventory control, resulting in requests for high-shrink reviews across optical departments.
- • Honored as district manager of the quarter multiple times, ranking for most improved shrink percentage companywide.
Education
Bachelors - Management and Strategic Leadership
Austin Peay State University
Clarksville, Tennessee05-2019
Skills
- Profit and loss management
- Retail operations
- Operational compliance
- Sales strategy development
- Performance coaching
- Team leadership
- Effective communication
- Microsoft Office Suite
Personal Information
Title: OPTICAL DISTRICT MANAGER
Certification
- Train-the-Trainer Certification, Visionworks, ABOC / NCLE Certified, Licensed Optician, State of Kentucky, State of Tennessee, State Of Florida, Leadership Class, Walton Institute
Timeline
District Manager
America's Best Contacts and Glasses
04.2023 - Current
General Manager
America's Best Contacts and Glasses
07.2017 - Current
General Manager
LensCrafters
08.2013 - 07.2016
Territory Director- Tennessee Market
Visionworks
01.2006 - 01.2013
Optical District Manager
Wal-Mart Vision Center
01.1995 - 01.2006
Bachelors - Management and Strategic Leadership
Austin Peay State University