Jana Alm
Hanover,MN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
Program Manager
Hearts In Homes
10.2024 - Current
- Managed and supervised administrative and daily program operations, complying with 245D policies and procedures..
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruiting
- Established rapport with Case Mangers and Guardians.
Office Assistant
Furniture Mart
08.2021 - Current
- Provide excellent customer service via in eprson or over the phone.
- Assist customers with applying for financing, taking payment.
- Assist with setting up deliveries, mailing invoices, sorting invoices, filing invoices, invoice tickets, printing, and copying.
Intake Coordinator
Rightway Home Care
07.2023 - 10.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Developed strong relationships with referral sources, resulting in increased referrals for services provided by the organization.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Increased efficiency in patient intake flow, optimizing scheduling procedures and minimizing delays.
- Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
- Assisted in training new staff on intake protocols, elevating overall quality of patient reception and care.
- Conducted initial assessments to tailor care plans, positively impacting patient outcomes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Compliance Coordinator
Anthony Louis Center
08.2021 - 07.2023
- Provided training to employees on essential compliance topics, increasing overall awareness and understanding.
- Improved compliance by developing and implementing comprehensive policies and procedures.
- Interviewing, onboarding new hires, training, scheduling.
Designated Manager
Bridges Mn
02.2018 - 05.2021
- Staying compliant with 245 D wit paperwork and 45/60, semi and annual meetings.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed for professional development.
- Enhanced team performance with effective communication and training initiatives.
- Communicate with guardians, and case managers.
Education
Jefferson High School
Alexandria MnSkills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Policy and procedure improvements
- Team management
- Flexible and adaptable
- Customer service
- Relationship building
- Scheduling and planning
- Budgeting and resource management
- Quality assurance
- Performance monitoring
- Documentation proficiency
Timeline
Program Manager
Hearts In Homes
10.2024 - Current
Intake Coordinator
Rightway Home Care
07.2023 - 10.2024
Office Assistant
Furniture Mart
08.2021 - Current
Compliance Coordinator
Anthony Louis Center
08.2021 - 07.2023
Designated Manager
Bridges Mn
02.2018 - 05.2021
Jefferson High School
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