Jana Booker
Tucson,AZ
Summary
Personable and dedicated Customer Service Representative with extensive experience Short Term Rental industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and creating satisfaction.
Overview
37
37
years of professional experience
Work History
Airbnb Host/Manager
Self
Tucson, AZ
03.2020 - 05.2024
- Organized and maintained a clean, safe, and inviting environment for guests.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Implemented policies that promoted positive experiences for both owners and guests.
- Advised guests on attractions in the local area based on their interests.
- Performed regular inspections of properties prior to guest arrivals to ensure safety standards were met.
- Resolved customer service issues quickly and professionally when they arose.
- Ensured compliance with all applicable laws related to short-term rentals.
- Responded to and resolved guest issues or complaints.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Commercial Sculptor
Entertainment Industry/Theme Park Industry
North Hollywood , CA
04.1991 - 08.2018
- Created clay models of sculptures to be cast in bronze and other materials.
- Fabricated and assembled components of large-scale pieces using various tools and techniques.
- Constructed armatures from wood, steel, or aluminum to support the form of a sculpture during creation.
- Sanded and buffed surfaces of finished sculptures to achieve desired textures.
- Created molds for casting multiple copies of a single piece in different materials.
- Repaired damaged sculptures by patching cracks or filling holes with epoxy putty.
- Applied protective coatings such as waxes or varnishes to finished works.
- Performed minor repairs on tools used in the fabrication process.
- Maintained studio space by cleaning work areas and organizing supplies.
- Researched new materials and technologies applicable to the creation of artworks.
- Collaborated with other artists on joint projects involving multiple disciplines.
- Photographed completed works for promotional purposes or archival records.
- Designed and created props for Disney out of foam, epoxy and clay.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Selected materials for use based on strength, color and texture.
Airbnb Host/Manager
Self Employed Web
North Hollywood, CA
04.2011 - 03.2016
- I did the same things as the Airbnb in Tucson
Production Artist/Screen Printing
Metro Screen Works
Fullerton, CA
02.1987 - 01.1991
- Collaborated with designers to ensure that all production requirements were met.
- Developed original illustrations and diagrams to be used in various print and web media.
- Maintained accurate records of all completed designs and related assets.
- Reviewed proofs from printers prior to final approval for production run.
- Participated in brainstorming sessions with creative team members.
- Implemented feedback from clients regarding design modifications.
- Organized proof artwork packages of hand-drawn sketches.
- Maintained accurate specs by adhering to print and art specification standards.
- Generated designs for clothing and accessories such as shirts, pullovers and bags.
- Created new artwork for use in advertising, marketing and corporate branding projects.
- Met tight schedules and deadlines for illustration projects.
- Performed silk screening of garments and other materials according to customer specifications.
- Calibrated machines daily to ensure quality printing results.
- Operated manual presses for small runs or special projects.
- Cleaned screens between colors and jobs using solvents, water, and pressure washers.
- Inspected finished product for accuracy in color and design placement.
- Assisted with training new employees on the proper use of equipment and safety procedures.
- Adjusted press settings such as speed, temperature, tension. to achieve desired results.
- Developed film positives from customer artwork files for screen exposure process.
- Organized work area to ensure a safe environment for all personnel working in the department.
- Mixed custom ink colors based on Pantone formulas provided by customers or company standards.
- Adjusted temperature controls of ovens and other heating equipment.
Education
Associate of Arts - Liberal Arts And General Studies
Pacific College
Costa Mesa, CA06-1987
Skills
- Guest Relations
- Strong Organization
- Maintenance Coordination
- Property Management
- Effective problem solving
- Calendar scheduling
- Interior design
- Superb hospitality
- Local knowledge
- Reliability
- Problem-Solving
- Customer Service
- Organizational Skills
- Excellent Communication
- Team Collaboration
Accomplishments
- California State Champion Skateboarder 1977
- Skateboarding Hall of Fame Inductee 2022
References
References available upon request.
Timeline
Airbnb Host/Manager
Self
03.2020 - 05.2024
Airbnb Host/Manager
Self Employed Web
04.2011 - 03.2016
Commercial Sculptor
Entertainment Industry/Theme Park Industry
04.1991 - 08.2018
Production Artist/Screen Printing
Metro Screen Works
02.1987 - 01.1991
Associate of Arts - Liberal Arts And General Studies
Pacific College