Jana Burks
Business / Finance
Jackson,WI
Summary
Results-driven Accounts Receivable Manager with over 20 years in business-to-business environments. Expertise in optimizing collection strategies and enhancing client satisfaction. Achieved 135% of net collections target over 16 months while effectively reducing delinquency and resolving billing disputes. Proven success in managing key enterprise accounts and strengthening client relationships.
Overview
1
1
Language
26
26
years of professional experience
Work History
Accounts Receivable Analyst
GENPACT for GE Healthcare
12.2018 - Current
- Oversaw high-volume B2B collections portfolio encompassing complex and escalated accounts while consistently meeting or exceeding monthly collections targets.
- Reviewed payment discrepancies, addressed disputes, and arranged payment negotiations to optimize account performance.
- Analyzed aging reports to uncover trends and patterns contributing to missed collections.
- Enhanced cash application processes by pinpointing inefficiencies and executing improvements that accelerated payment posting.
- Reviewed aging reports to identify trends and patterns resulting in missed collections.
- Provided account updates and strategic recommendations to sales and finance leadership in weekly calls on delinquent balances and collection strategies.
Sr. Accounts Receivable Specialist
GE Healthcare
09.2000 - 12.2018
- Mentored junior staff on best practices for managing accounts receivable processes, resulting in improved team effectiveness.
- Nurtured strong connections with key contacts at major customers, building trust and facilitating improved payment timeliness
- Evaluated debt collection strategies, identifying improvements that increased success rates in recovering outstanding funds.
- Coordinated with sales team to tackle intricate billing challenges, promoting client satisfaction and prompt payment.
- Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
- Facilitated collaboration across finance and sales teams to tackle potential challenges affecting account reconciliation and collection.
- Rectified discrepancies between invoices and customer payments, facilitating swift dispute resolution.
- Enhanced cash flow by managing and processing accounts receivable transactions promptly and accurately.
- Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
- Monitored credit limits, reducing risk exposure by proactively addressing potential delinquencies.
- Trained a team of 25 offshore collections staff on best practices for debt recovery.
Education
Bachelor of Science - Business Administration
Cardinal Strich University
Milwaukee, WI 05.2001 -
Skills
Accounts receivable software
Financial reporting
Payment negotiations
Dispute resolution
Cross-functional collaboration
Microsoft office
Problem-solving abilities
Time management
Prioritization skills
Decision-making
Critical thinking
Customer relations
Timeline
Accounts Receivable Analyst
GENPACT for GE Healthcare
12.2018 - Current
Bachelor of Science - Business Administration
Cardinal Strich University
05.2001 -
Sr. Accounts Receivable Specialist
GE Healthcare
09.2000 - 12.2018