Photography
Jana Cunningham
N/A
St Louis,MO
Summary
Expert retail sales professional offering 4 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service, as well making sure i was able to support my team if they needed any help or if they had any concerns.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Cashier/Cashier/Cashier/Cashier/Assistant Manager in Training
Mobil Gas Station
St. Louis, MO
06.2020 - 06.2022
- Analyzed data and profit and loss statements to compose store budget.
- Helped customers complete purchases, locate items and join reward programs.
- Created price tags and merchandise signs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
Lifeguard
Aquaport And Maryland Height Community Center
Maryland Heights, MO
06.2019 - 03.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Consulted with emergency personnel while securing scene.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Detailed factors such as weather, incidents and aid rendered in daily reports to management.
- Detailed safety rules and procedures regarding activities to customers and guests.
Busser/Server
McAllister's Deli
St.louis, MO
08.2017 - 05.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Parkway North High School
St Louis, MO 08.2016 - 05.2020
Skills
Merchandising
undefinedInterests
Drawing
Gymnastics
Gardening
Timeline
Cashier/Cashier/Cashier/Cashier/Assistant Manager in Training
Mobil Gas Station
06.2020 - 06.2022
Lifeguard
Aquaport And Maryland Height Community Center
06.2019 - 03.2020
Busser/Server
McAllister's Deli
08.2017 - 05.2019
High School Diploma -
Parkway North High School
08.2016 - 05.2020
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