Jana Ellard
Mobile,AL
Summary
Oversaw reception duties, leveraging strong communication capabilities developed through extensive professional experience.,Authorized to engage with any employer in the US.
Overview
15
15
years of professional experience
Work History
Receptionist
University Of South Alabama Student Health
Mobile, AL
02.2023 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted patients with inquiries, ensuring exceptional customer service experience.
- Coordinated appointment scheduling for healthcare providers, optimizing daily operations.
- Maintained electronic health records system, ensuring accuracy and confidentiality of patient information.
- Collaborated with medical staff to streamline communication and enhance patient care workflows.
- Implemented improved check-in processes, reducing wait times for patients significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Receptionist
Jernigan Healthcare
Fultondale, AL
10.2021 - 08.2022
- Answered multiple phone lines, greeted customers, verified insurance, collected copayments and balances, obtained insurance authorizations, maintained clean lobby and showroom, sold customers DME equipment through insurance or private pay, provided instructions on how to properly use equipment, requested and received referrals and all medical records, assisted in billing department with electronic billing systems, posted payments, retrieved and collected updated insurance information, data entry performed daily as well as EMR
Medical Receptionist
OPTHALMOLOGY ASSOCIATES
Birmingham, AL
04.2017 - 05.2021
- Greet patients, answer multiple phone lines, verify insurance, collect copayment and any balances on file, schedule appointments, called patients beforehand to confirm or reschedule appointments, clean office, billed vision insurance for patients, dispersed glasses and contact lenses, EMR, obtained authorization and insurance referrals
Receptionist
Simon Williamson Physical Therapy
Birmingham, AL
04.2013 - 04.2017
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Verified insurance as well as collecting copay. Scheduled appointments and phoning patients regarding appointment reminders. Created and made patient charts for therapist. Called and received insurance referrals and precepts for upcoming patient appointments.
Triage
Orthopaedic Specialists of Alabama
Birmingham, AL
04.2011 - 04.2013
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal. Coordinated with doctors and registered nurses to develop care plans for patients. Recorded patients' medical history, vital statistics and test results in medical records. Escorted patients to examination rooms and prepared them for physician exams.
Education
High School Diploma - undefined
Pinson Valley High School
Pinson, AL01.1995
Skills
- MEDICAL TERMINOLOGY (10 years)
- OFFICE MEDICAL (10 years)
- SELF-DIRECTED (10 years)
- TEAM PLAYER (10 years)
- EMR Systems
- Medical Scheduling
- Insurance Verification
- Medical Office Experience
- Medical Records
- Clerical Experience
- HIPAA
- Phone Etiquette
- Customer service
- Computer skills
- Medical receptionist
- Front desk
- Office experience
- Multi-line phone systems
- Computer literacy
- Organizational skills
- Typing
- Time management
- Medical billing
Additional Information
- Skill Highlights
- Strong medical ethic
- Strong clinical judgment
- Enthusiastic caregiver
- Extensive medical terminology knowledge
- Patient/family focused
- Meticulous attention to detail
- Self-directed
- Professional and mature
- Resourceful
- Dedicated team player
- Strong interpersonal skills
- Insurance eligibility verifications
- Patient charting
Timeline
Receptionist
University Of South Alabama Student Health
02.2023 - Current
Receptionist
Jernigan Healthcare
10.2021 - 08.2022
Medical Receptionist
OPTHALMOLOGY ASSOCIATES
04.2017 - 05.2021
Receptionist
Simon Williamson Physical Therapy
04.2013 - 04.2017
Triage
Orthopaedic Specialists of Alabama
04.2011 - 04.2013
High School Diploma - undefined
Pinson Valley High School