Jana Elsayed
Los Angeles,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Al Arab newspaper
Glendale , California
2022.07 - 2024.06
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Phoenix Continuation School
12971 Zanja St, Los Angeles 90066 CA2022-06
Skills
- Paperwork Processing
- Product Knowledge
- Information Security
- Report Generation
- Account updating
- Inbound and Outbound Calling
Languages
Arabic
Professional
Timeline
Customer Service Representative
Al Arab newspaper
2022.07 - 2024.06
High School Diploma -
Phoenix Continuation School
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