Jana Garcia
Leadership
Weslaco,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
Once Upon A Party
Weslaco, TX
03.2017 - 11.2020
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Mitigated business risks by working closely with staff members and assessing performance.
- Developed and maintained relationships with external vendors and suppliers.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Sales Representative
Sprint
Weslaco And McAllen, Texas
01.2018 - 07.2018
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Bra Fitting Specialist
Victoria's Secret & PINK
Harlingen, TX
01.2013 - 01.2014
- Worked to meet or exceed special targets for credit card applications, and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
HEB Mobile
Mercedes, TX
01.2013 - 07.2013
- Presented professional image consistent with company's brand values.
- Quoted prices, terms of sales and service agreements.
- Achieved or exceeded company-defined sales quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Lead Sales Representative/Key Holder
Cricket Wireless
Harlingen/ Weslaco, TX
09.2008 - 11.2012
- Trained and mentored new employees.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
- Opened and closed store 6 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Science - Organizational Leadership
South Texas College
Mcallen, TX12.2022
Associate of Arts - Business Administration
South Texas College
Mcallen, TX05.2021
Skills
- Sales
- Staff Training
- Inventory Control
- Revenue Generation
- Market Research
- Report Generation
- Team Leadership
- Performance Monitoring and Evaluation
- Planning and Implementation
- Operations Oversight
- Microsoft Office Expertise
- Stakeholder Relations
Websites
Languages
Spanish
Native or Bilingual
Timeline
Sales Representative
Sprint
01.2018 - 07.2018
Operations Manager
Once Upon A Party
03.2017 - 11.2020
Bra Fitting Specialist
Victoria's Secret & PINK
01.2013 - 01.2014
Sales Associate
HEB Mobile
01.2013 - 07.2013
Lead Sales Representative/Key Holder
Cricket Wireless
09.2008 - 11.2012
Bachelor of Science - Organizational Leadership
South Texas College
Associate of Arts - Business Administration
South Texas College